Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 3, Problem 12P
Summary Introduction

To construct: A p-chart and determine whether the process is in control or not?

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An avant-garde clothing manufacturer runs a series of high-profile, risqué ads on a billboard on the Trans-Canada Highway and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ads, but it has been collecting statistics on the number of phone calls from irate viewers: Type    Description    Number of ComplaintsR    Offensive racially/ethnically    10M    Demeaning to men    4W    Demeaning to women    14I    Ad(s) is/are incomprehensible    6O    Other    2Depict this data with a Pareto chart. Also depict the cumulative complaint line. What percent of the total complaints can be attributed to the most prevalent complaint?
A team of undergraduate business students was asked to recommend improvement to the data entry process at the county appraiser’s office. The team identified several types of errors, such as posting an incorrect name or entering an incorrect parcel number. The deed abstractors were asked to keep a record of the errors in data entry that were sent to them. The following table is a frequency distribution of errors: Defect Total Posting error in name  Posting error in parcel Property sold after tax bills were mailed Inappropriate call transfer (not part of deeds>mapping) Posting error in legal description>incompletelegal description Deeds received after tax bills printed Correspondence errors Miscellaneous errors  23 21 5 18   4 6 2 1 a. Construct a Pareto diagram of these defects in data entry.b. What recommendations would you suggest to the county appraiser?
An avant-garde clothing manufacturer runs a series of high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number of phone calls from irate viewers: Number of Туре Description Complaints R Offensive racially/ethnically 10 Demeaning to men 4 Demeaning to women Ad is Incomprehensible W 14 6 Other 2 a) Choose the correct Pareto chart below. O A. В. Q WRIMO RM WIo Type of complaints WRIMO R M W iO Type of complaints Type of complaints Type of complaints b) What percent of the total complaints can be attributed to the most prevalent complaint? The most prevalent complaint is with % of the total complaints. (Enter your response rounded to one decimal place.) Frequency (number) m (Jə qunu) fouanbas Frequency (number) Frequency (number)

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Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion

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