Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 3, Problem 34P
Summary Introduction

To draw: The control chart and to determine if the process is under contro or not.

Introduction: Statistical process control is a statistical technique used to analyze the functioning of production process. It helps to determine the factors that leads to poor quality in the production process. It also determines the measures that has to be taken in order to correct the production process.

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Thirty patients who check out of the Rock Creek County Regional Hospital each week are asked to complete a ques-tionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. The number of patients who indi-cated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period is as follows:Construct a control chart to monitor customer satisfactionat the hospital using 3 limits and determine if the processis in control.
Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the​ "image" program involves providing​ tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal​ served, asking the​ patient, among other​ things, whether he or she is satisfied or unsatisfied with the meal. A 50​-patient sample of the survey results over the past 7 days yielded the following​ data:                                                                        Day No. of Unsatisfied Patients Sample Size 1 26 50 2 20 50 3 10 50 4 15 50 5 12 50 6 26 50 7 15 50   The control limits to include​ 99.73% of the random variation in meal satisfaction​ are: UCLp​= ​(enter your response as a number between 0 and​ 1, rounded to three decimal​ places). LCLp ​= (enter your response as a number between 0 and​ 1, rounded to three decimal​ places).…
Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 100-patient sample of the survey results over the past 7 days yielded the following data: No. of Unsatisfied Day Patients Sample Size 1 24 100 2 22 100 3 8 100 4 15 100 10 100 26 100 7 17 100

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Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion

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