Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 3, Problem 36P
Summary Introduction
To draw: The
Introduction: Statistical process control is a statistical technique used to analyze the functioning of production process. It helps to determine the factors that leads to poor quality in the production process. It also determines the measures that has to be taken in order to correct the production process.
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Valtec Electronics
Valtec Electronics fills orders for its electronic components and parts by truck to customers through
several distribution centers. A measure of its supply chain responsiveness is order fulfillment lead
time, which is the number of days from when a company receives an order to when it is delivered to
the customer. A distribution center manager has taken 20 samples of 5 orders each during the month
and recorded the lead time for each as follows.
Construct an Xbar chart and R-chart using 30 limits for this data and indicate if the process is in
control.
Load Time (Days)
Load Time (Days)
2.4
Samples
Samples
1
1.3
2.4
0.7
3.0
1.8
15
3.7
7.0
1.4
3.3
2
2.1
1.2
1.0
2.5
3.6
16
3.6
2.7
4.8
2.0
1.7
3
4.2
3.3
2.6
1.5
3.0
17
0.4
1.8
6.5
3.2
4.8
4
1.6
2.1
2.8
0.9
1.5
18
5.3
2.9
3.4
4.8
4.6
5
2.6
3.0
1.4
4.6
1.9
19
2.7
3.6
2.9
4.1
5.2
6
0.8
2.7
5.8
3.7
4.5
20
4.7
2.0
2.0
3.1
1.8
7
2.6
3.5
3.1
3.6
1.4
8
3.4
6.1
1.5
2.5
2.8
9
3.1
2.5
2.2
2.9
1.8
10
2.4
4.8
5.9
3.2
4.4
11
1.9
2.7
3.4…
Auto pistons at Wemming Chung's plant in Shanghai are produced in a forging process, and the diameter is a critical factor
that must be controlled. From sample sizes of 5 pistons produced each day, the mean and the range of this diameter have
been as follows:
Day
Mean (mm)
Range R (mm)
158
4.3
151.2
4.4
155.7
4.2
153.5
4.8
156.6
4.5
What is the UCL using 3-sigma?(round your response to two decimal places).
1.
2.
4.
The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the averageproportion of correct responses has been 72 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The numbers of correct answers were 18, 16, 19, 21, 20, 16,21, 16, 17, 10, 25, 18, 25, 16, 20, 15, 23, 19, 21, and 19. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z = 3. b. Is the tax information process in statistical control?
Chapter 3 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 3.S - Prob. 1QCh. 3.S - Prob. 2QCh. 3.S - Prob. 3QCh. 3.S - Prob. 4QCh. 3.S - Prob. 5QCh. 3.S - Prob. 6QCh. 3.S - Prob. 7QCh. 3.S - The Great Lakes Company, a grocery store chain,...Ch. 3.S - Prob. 2PCh. 3.S - Prob. 3P
Ch. 3.S - The Fast Break Computer Company assembles personal...Ch. 3.S - Prob. 5PCh. 3 - Using Sampling and Statistics to Analyze...Ch. 3 - Prob. 2.1ASCCh. 3 - Prob. 3.1ASCCh. 3 - Prob. 4.1ASCCh. 3 - Prob. 5.1ASCCh. 3 - Prob. 1QCh. 3 - Prob. 2QCh. 3 - Prob. 3QCh. 3 - Prob. 4QCh. 3 - Prob. 5QCh. 3 - Prob. 6QCh. 3 - Prob. 7QCh. 3 - Prob. 8QCh. 3 - Prob. 9QCh. 3 - Prob. 10QCh. 3 - Prob. 11QCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 25PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 30PCh. 3 - Prob. 32PCh. 3 - Prob. 33PCh. 3 - Prob. 34PCh. 3 - Prob. 36PCh. 3 - Prob. 37PCh. 3 - Prob. 38PCh. 3 - Prob. 39PCh. 3 - Prob. 40PCh. 3 - Elon Corporation manufactures parts for an...Ch. 3 - Prob. 42PCh. 3 - Prob. 44PCh. 3 - Prob. 45PCh. 3 - Prob. 46PCh. 3 - Prob. 47PCh. 3 - Metropolitan General Hospital is a city-owned...Ch. 3 - Prob. 50PCh. 3 - Prob. 51PCh. 3 - The Shuler Motor Mile is a high-volume discount...Ch. 3 - Prob. 1.1CPCh. 3 - Prob. 2.1CPCh. 3 - Improving Service Time at Daves Burgers Daves...
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