Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 3, Problem 9P
Summary Introduction
To construct: A c-chart and determine whether the process is in control or not?
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In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below:
Costs (in thousands)
Last Year
This Year
Inspection
$ 720
$ 909
Quality engineering
$ 450
$ 765
Depreciation of test equipment
$ 675
$ 270
Rework labor
$ 1,080
$ 1,530
Statistical process control
$ 0
$ 225
Cost of field servicing
$ 1,350
$ 1,260
Supplies used in testing
$ 45
$ 81
Systems development
$ 720
$ 900
Warranty repairs
$ 3,780
$ 1,620
Net cost of scrap
$ 630
$ 1,170
Product testing
$ 900
$ 1,800
Product recalls
$ 3,150
$ 900
Disposal of defective products
$ 810
$ 1,080
Sales have been flat over the…
A team of undergraduate business students was asked to recommend improvement to the data entry process at the county appraiser’s office. The team identified several types of errors, such as posting an incorrect name or entering an incorrect parcel number. The deed abstractors were asked to keep a record of the errors in data entry that were sent to them. The following table is a frequency distribution of errors:
Defect
Total
Posting error in name
Posting error in parcel
Property sold after tax bills were mailed
Inappropriate call transfer (not part of deeds>mapping)
Posting error in legal description>incompletelegal description
Deeds received after tax bills printed
Correspondence errors
Miscellaneous errors
23
21
5
18
4
6
2
1
a. Construct a Pareto diagram of these defects in data entry.b. What recommendations would you suggest to the county appraiser?
A. Choudhury’s bowling ball factory in Illinois makes
bowling balls of adult size and weight only. The standard devia-tion in the weight of a bowling ball produced at the factory is
known to be 0.12 pounds. Each day for 24 days, the averageweight, in pounds, of nine of the bowling balls produced that dayhas been assessed as follows:
a) Establish a control chart for monitoring the average weights
of the bowling balls in which the upper and lower control lim-its are each two standard deviations from the mean. What are
the values of the control limits?b) If three standard deviations are used in the chart, how do thesevalues change? Why?
Chapter 3 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 3.S - Prob. 1QCh. 3.S - Prob. 2QCh. 3.S - Prob. 3QCh. 3.S - Prob. 4QCh. 3.S - Prob. 5QCh. 3.S - Prob. 6QCh. 3.S - Prob. 7QCh. 3.S - The Great Lakes Company, a grocery store chain,...Ch. 3.S - Prob. 2PCh. 3.S - Prob. 3P
Ch. 3.S - The Fast Break Computer Company assembles personal...Ch. 3.S - Prob. 5PCh. 3 - Using Sampling and Statistics to Analyze...Ch. 3 - Prob. 2.1ASCCh. 3 - Prob. 3.1ASCCh. 3 - Prob. 4.1ASCCh. 3 - Prob. 5.1ASCCh. 3 - Prob. 1QCh. 3 - Prob. 2QCh. 3 - Prob. 3QCh. 3 - Prob. 4QCh. 3 - Prob. 5QCh. 3 - Prob. 6QCh. 3 - Prob. 7QCh. 3 - Prob. 8QCh. 3 - Prob. 9QCh. 3 - Prob. 10QCh. 3 - Prob. 11QCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 25PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 30PCh. 3 - Prob. 32PCh. 3 - Prob. 33PCh. 3 - Prob. 34PCh. 3 - Prob. 36PCh. 3 - Prob. 37PCh. 3 - Prob. 38PCh. 3 - Prob. 39PCh. 3 - Prob. 40PCh. 3 - Elon Corporation manufactures parts for an...Ch. 3 - Prob. 42PCh. 3 - Prob. 44PCh. 3 - Prob. 45PCh. 3 - Prob. 46PCh. 3 - Prob. 47PCh. 3 - Metropolitan General Hospital is a city-owned...Ch. 3 - Prob. 50PCh. 3 - Prob. 51PCh. 3 - The Shuler Motor Mile is a high-volume discount...Ch. 3 - Prob. 1.1CPCh. 3 - Prob. 2.1CPCh. 3 - Improving Service Time at Daves Burgers Daves...
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- Inter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion of residential moves that result in written complaints due to late delivery, lost items, or damaged items. A sample of 40 moves is selected for each of the last 12 months. The number of written complaints in each sample is 9, 7, 4, 9, 1, 9, 11, 5, 5, 8, 7, and 15. Number Defective Percent defective 9 18 7 14 4 8 9 18 1 2 9 18 11 22 5 10 5 10 8 16 7 14 15 30 a. Insert the mean proportion defective, UCL, and LCL. (Leave no cells blank - be certain to enter "0" wherever required. Round your intermediate calculations and final answers to 2 decimal places.) Mean proportion defective UCL LCL c. Does it appear that the number of complaints is out of control for any of the months?multiple choice Yes Noarrow_forward7arrow_forwardBoston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 283 shipments have been turned in. They show the following over the past 8 weeks: Reason for Defective Shipment A. 50- 40- 30- 20- 10- 0- Number of defects A B C D A: Incorrect bill of lading B: Trucks late C: Incorrect truckload D: Damaged product O B. Week 1 This exercise contains only part c. c) Choose the correct Pareto chart for the type of defects that have occurred. 50- 40- 30- 20- 10- 0- 2345∞ 6 7 8 No. of Shipments 23 29 30 37 35 42 元 41 46 Number of defects A B C D A: Incorrect bill of lading B: Trucks late C: Damaged…arrow_forward
- Valtec Electronics Valtec Electronics fills orders for its electronic components and parts by truck to customers through several distribution centers. A measure of its supply chain responsiveness is order fulfillment lead time, which is the number of days from when a company receives an order to when it is delivered to the customer. A distribution center manager has taken 20 samples of 5 orders each during the month and recorded the lead time for each as follows. Construct an Xbar chart and R-chart using 30 limits for this data and indicate if the process is in control. Load Time (Days) Load Time (Days) 2.4 Samples Samples 1 1.3 2.4 0.7 3.0 1.8 15 3.7 7.0 1.4 3.3 2 2.1 1.2 1.0 2.5 3.6 16 3.6 2.7 4.8 2.0 1.7 3 4.2 3.3 2.6 1.5 3.0 17 0.4 1.8 6.5 3.2 4.8 4 1.6 2.1 2.8 0.9 1.5 18 5.3 2.9 3.4 4.8 4.6 5 2.6 3.0 1.4 4.6 1.9 19 2.7 3.6 2.9 4.1 5.2 6 0.8 2.7 5.8 3.7 4.5 20 4.7 2.0 2.0 3.1 1.8 7 2.6 3.5 3.1 3.6 1.4 8 3.4 6.1 1.5 2.5 2.8 9 3.1 2.5 2.2 2.9 1.8 10 2.4 4.8 5.9 3.2 4.4 11 1.9 2.7 3.4…arrow_forwardBoston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 285 shipments have been turned in. They show the following over the past 8 weeks: Week 1 234567 8 This exercise contains only part c. No. of Shipments 23 31 30 37 35 42 43 44 No. of Shipments Incorrect with Bill of Defects 10 11 11 12 12 14 15 16 Reason for Defective Shipment Lading 4 1 3 4 5 4 Incorrect Damaged Trucks Truckload Product Late 4 5 5 4 5668 2 7212N 3 AN 4 2 0 4 3111C 2arrow_forwardBoston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 287 shipments have been turned in. They show the following over the past 8 weeks: Week No. of Shipments No. of Shipments with Defects 1 23 10 2 31 11 3 32 12 4 39 13 5 35 12 6 40 14 7 41 14 8 46 17 This exercise contains only part a. a) Using the point drawing tool eight times, develop a scatter diagram using total number of shipments and number of defective shipments. Part 2arrow_forward
- Provide some examples of low-tech and high-tech measuring instruments used in quality control.arrow_forwardA bottle-filling process has a lower specification limit of 0.99 liter and an upperspecification limit of 1.01 liters. The standard deviation is 0.005 liter and the mean is 1 liter.What is the process capability index for the bottle-filling process?arrow_forwardThe IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the averageproportion of correct responses has been 72 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The numbers of correct answers were 18, 16, 19, 21, 20, 16,21, 16, 17, 10, 25, 18, 25, 16, 20, 15, 23, 19, 21, and 19. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z = 3. b. Is the tax information process in statistical control?arrow_forward
- Mrs. Crabapple has a class with three students, and she has had four quizzes so far this semester. She has created control charts to determine if the variation in students' scores from quiz to quiz is exhibiting only natural variation. Each of the quiz scores are shown below. The upper and lower control limits for the x-bar chart are 109.6 and 34.9, respectively. The upper and lower control limits for the R chart are 93.95 and 0, respectively. Quiz Bart Lisa Nelson 1 75 100 50 2 62 82 72 3 90 90 90 4 60 86 10 Is the process in control? O A. Yes OB. Noarrow_forwardAt Isogen Pharmaceuticals, the filling process for its asthma inhaler is set to dispense 140 milliliters (ml) of steroid solution per container. The average range for a sample of 3 containers is 4 ml. use the accompanying table to establish control limits for sample means and ranges for the filling process. x-chart and R-chart Size of Sample (n) Factor for UCL and LCL for x-chart (A2) Factor for LCL for R-Chart (D3) Factor for UCL for R-Chart (D4) 2 1.880 0 3.267 3 1.023 0 2.575 4 0.729 0 2.282 5 0.577 0 2.115 6 0.483 0 2.004 7 0.419 0.076 1.924 8 0.373 0.136 1.864 9 0.337 0.184 1.816 10 0.308 0.223 1.777 The UCLR equals to what ml and the LCLR equals to what ml. (Enter your responses rounded to two decimal places.) The UCLx equals to what ml and the LCLx is what ml. (Enter your responses rounded to two decimal places.)arrow_forwardBoston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 288 shipments have been turned in. They show the following over the past 8 weeks: No. of Reason for Defective Shipment Shipments Incorrect No. of Shipments Defects with Bill of Incorrect Damaged Trucks Week Lading Truckload Product Late 1 23 31 32 39 10 4 5 2 4 2 3 4 11 1 4. 1 4 5 12 13 13 14 15 16 5 2 36 5 4 6 7 40 43 44 6 3 6. 1 This exercise contains only part a. a) Choose the correct scatter diagram below using total number of shipments and number of defective shipments. OA. OB. Oc. D. 20- 20- 20- 00 10- 10어 이 0+ 20 26 32 38 44…arrow_forward
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