Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 44P
Summary Introduction
To draw: The process control chart.
Introduction
Improvement in process is achievable when any kind of defect or out of control situation is seeming in the process. The perfection of process is measured with the help of process control chart. On basis of process control chart, it is noted if the process shows some sample beyond the control limits, then it is assumed that some improvement is needed in the process.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the averageproportion of correct responses has been 72 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The numbers of correct answers were 18, 16, 19, 21, 20, 16,21, 16, 17, 10, 25, 18, 25, 16, 20, 15, 23, 19, 21, and 19. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z = 3. b. Is the tax information process in statistical control?
A team of undergraduate business students was asked to recommend improvement to the data entry process at the county appraiser’s office. The team identified several types of errors, such as posting an incorrect name or entering an incorrect parcel number. The deed abstractors were asked to keep a record of the errors in data entry that were sent to them. The following table is a frequency distribution of errors:
Defect
Total
Posting error in name
Posting error in parcel
Property sold after tax bills were mailed
Inappropriate call transfer (not part of deeds>mapping)
Posting error in legal description>incompletelegal description
Deeds received after tax bills printed
Correspondence errors
Miscellaneous errors
23
21
5
18
4
6
2
1
a. Construct a Pareto diagram of these defects in data entry.b. What recommendations would you suggest to the county appraiser?
Auto pistons at Wemming Chung's plant in Shanghai are produced in a forging process, and the diameter is a critical factor
that must be controlled. From sample sizes of 5 pistons produced each day, the mean and the range of this diameter have
been as follows:
Day
Mean (mm)
Range R (mm)
158
4.3
151.2
4.4
155.7
4.2
153.5
4.8
156.6
4.5
What is the UCL using 3-sigma?(round your response to two decimal places).
1.
2.
4.
Chapter 3 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 3.S - Prob. 1QCh. 3.S - Prob. 2QCh. 3.S - Prob. 3QCh. 3.S - Prob. 4QCh. 3.S - Prob. 5QCh. 3.S - Prob. 6QCh. 3.S - Prob. 7QCh. 3.S - The Great Lakes Company, a grocery store chain,...Ch. 3.S - Prob. 2PCh. 3.S - Prob. 3P
Ch. 3.S - The Fast Break Computer Company assembles personal...Ch. 3.S - Prob. 5PCh. 3 - Using Sampling and Statistics to Analyze...Ch. 3 - Prob. 2.1ASCCh. 3 - Prob. 3.1ASCCh. 3 - Prob. 4.1ASCCh. 3 - Prob. 5.1ASCCh. 3 - Prob. 1QCh. 3 - Prob. 2QCh. 3 - Prob. 3QCh. 3 - Prob. 4QCh. 3 - Prob. 5QCh. 3 - Prob. 6QCh. 3 - Prob. 7QCh. 3 - Prob. 8QCh. 3 - Prob. 9QCh. 3 - Prob. 10QCh. 3 - Prob. 11QCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 25PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 30PCh. 3 - Prob. 32PCh. 3 - Prob. 33PCh. 3 - Prob. 34PCh. 3 - Prob. 36PCh. 3 - Prob. 37PCh. 3 - Prob. 38PCh. 3 - Prob. 39PCh. 3 - Prob. 40PCh. 3 - Elon Corporation manufactures parts for an...Ch. 3 - Prob. 42PCh. 3 - Prob. 44PCh. 3 - Prob. 45PCh. 3 - Prob. 46PCh. 3 - Prob. 47PCh. 3 - Metropolitan General Hospital is a city-owned...Ch. 3 - Prob. 50PCh. 3 - Prob. 51PCh. 3 - The Shuler Motor Mile is a high-volume discount...Ch. 3 - Prob. 1.1CPCh. 3 - Prob. 2.1CPCh. 3 - Improving Service Time at Daves Burgers Daves...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Valtec Electronics Valtec Electronics fills orders for its electronic components and parts by truck to customers through several distribution centers. A measure of its supply chain responsiveness is order fulfillment lead time, which is the number of days from when a company receives an order to when it is delivered to the customer. A distribution center manager has taken 20 samples of 5 orders each during the month and recorded the lead time for each as follows. Construct an Xbar chart and R-chart using 30 limits for this data and indicate if the process is in control. Load Time (Days) Load Time (Days) 2.4 Samples Samples 1 1.3 2.4 0.7 3.0 1.8 15 3.7 7.0 1.4 3.3 2 2.1 1.2 1.0 2.5 3.6 16 3.6 2.7 4.8 2.0 1.7 3 4.2 3.3 2.6 1.5 3.0 17 0.4 1.8 6.5 3.2 4.8 4 1.6 2.1 2.8 0.9 1.5 18 5.3 2.9 3.4 4.8 4.6 5 2.6 3.0 1.4 4.6 1.9 19 2.7 3.6 2.9 4.1 5.2 6 0.8 2.7 5.8 3.7 4.5 20 4.7 2.0 2.0 3.1 1.8 7 2.6 3.5 3.1 3.6 1.4 8 3.4 6.1 1.5 2.5 2.8 9 3.1 2.5 2.2 2.9 1.8 10 2.4 4.8 5.9 3.2 4.4 11 1.9 2.7 3.4…arrow_forwardA. Choudhury’s bowling ball factory in Illinois makes bowling balls of adult size and weight only. The standard devia-tion in the weight of a bowling ball produced at the factory is known to be 0.12 pounds. Each day for 24 days, the averageweight, in pounds, of nine of the bowling balls produced that dayhas been assessed as follows: a) Establish a control chart for monitoring the average weights of the bowling balls in which the upper and lower control lim-its are each two standard deviations from the mean. What are the values of the control limits?b) If three standard deviations are used in the chart, how do thesevalues change? Why?arrow_forwardList three actions that can help to make findings and recommendations more persuasive. How can management use control charts as part of their ongoing monitoring activities?arrow_forward
- The Road King Tire Company in Birmingham wants to moni-tor the quality of the tires it manufactures. Each day the com-pany quality-control manager takes a sample of 100 tires, tests them, and determines the number of defective tires. The re-sults of 20 samples have been recorded as follows:Construct a p-chart for this process using 2 limits and for each of the last 30 weekdays are shown as follows:describe the variation in the process. Sample Defectives Sample Defectives1 14 11 182 12 12 103 9 13 194 10 14 205 11 15 176 7 16 187 8 17 188 14 18 229 16 19 2410 17 20 23arrow_forwardAn automatic filling machine is used to fill 1-liter bottles of cola. The machine’s output is approximately normal with a mean of 1.0 liter and standard deviation of .01 liter. Output is monitored using means of samples of 25 observations. Determine upper and lower control limits that will include roughly 97% of the sample means when the process is in control. Using Appendix B, Table A to find the value of Z corresponding to the mean control limits.arrow_forwardConduct brief research on four charts that are, or can be used in how each one can be used in the healthcare profession and why they would add value to the anaysis of a process outcome and provide data to guide process improvements The charts are: Run Chart Gantt Chart Pareto Chart Control Chart Demonstrate your skills in conducting an analysis of these charts. Please provide an explanation of the charts and identify how each one can be used in your field and why they would add value to the analysis of a process outcome and provide data to guide process improvements.arrow_forward
- Inter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion of residential moves that result in written complaints due to late delivery, lost items, or damaged items. A sample of 40 moves is selected for each of the last 12 months. The number of written complaints in each sample is 9, 7, 4, 9, 1, 9, 11, 5, 5, 8, 7, and 15. Number Defective Percent defective 9 18 7 14 4 8 9 18 1 2 9 18 11 22 5 10 5 10 8 16 7 14 15 30 a. Insert the mean proportion defective, UCL, and LCL. (Leave no cells blank - be certain to enter "0" wherever required. Round your intermediate calculations and final answers to 2 decimal places.) Mean proportion defective UCL LCL c. Does it appear that the number of complaints is out of control for any of the months?multiple choice Yes Noarrow_forwardHouston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 50-patient sample of the survey results over the past 7 days yielded the following data: Day No. of Unsatisfied Patients Sample Size 1 26 50 2 20 50 3 10 50 4 15 50 5 12 50 6 26 50 7 15 50 The control limits to include 99.73% of the random variation in meal satisfaction are: UCLp= (enter your response as a number between 0 and 1, rounded to three decimal places). LCLp = (enter your response as a number between 0 and 1, rounded to three decimal places).…arrow_forwardThe temperature of a burrito served to a customer in a local Mexican restaurant A: Discrete B; Continousarrow_forward
- Choose a product on the market and discuss how process control charts could be used to monitor and control its quality during manufacturing. Be sure to specify at least 2 process attributes that should be statistically monitored or controlled during the manufacturing of the product you have chosen.arrow_forwardA plywood manufacturer is interested in monitoring the thickness of the plywood. Which of the following would be most useful for doing this? a)p-charts b)c-charts c)x-bar charts d)Histogramsarrow_forwardYou are an analyst for a company that produces parts for medical devices, and these parts must meet specifications required by your customer. You implement a process improvement to decrease the variation in diameter for one of the parts, and want to determine if the process improvement had any effect. What type of control chart would be most appropriate to determine if the process improvement did in fact reduce variation in the output of the process? Group of answer choices a X-bar b R c P d C e Cpkarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.