Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 3, Problem 11P
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Valtec Electronics
Valtec Electronics fills orders for its electronic components and parts by truck to customers through
several distribution centers. A measure of its supply chain responsiveness is order fulfillment lead
time, which is the number of days from when a company receives an order to when it is delivered to
the customer. A distribution center manager has taken 20 samples of 5 orders each during the month
and recorded the lead time for each as follows.
Construct an Xbar chart and R-chart using 30 limits for this data and indicate if the process is in
control.
Load Time (Days)
Load Time (Days)
2.4
Samples
Samples
1
1.3
2.4
0.7
3.0
1.8
15
3.7
7.0
1.4
3.3
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1.2
1.0
2.5
3.6
16
3.6
2.7
4.8
2.0
1.7
3
4.2
3.3
2.6
1.5
3.0
17
0.4
1.8
6.5
3.2
4.8
4
1.6
2.1
2.8
0.9
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18
5.3
2.9
3.4
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5
2.6
3.0
1.4
4.6
1.9
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3.6
2.9
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0.8
2.7
5.8
3.7
4.5
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4.7
2.0
2.0
3.1
1.8
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2.6
3.5
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3.6
1.4
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3.4
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3.1
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1.9
2.7
3.4…
The IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the averageproportion of correct responses has been 72 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The numbers of correct answers were 18, 16, 19, 21, 20, 16,21, 16, 17, 10, 25, 18, 25, 16, 20, 15, 23, 19, 21, and 19. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z = 3. b. Is the tax information process in statistical control?
A. Choudhury’s bowling ball factory in Illinois makes
bowling balls of adult size and weight only. The standard devia-tion in the weight of a bowling ball produced at the factory is
known to be 0.12 pounds. Each day for 24 days, the averageweight, in pounds, of nine of the bowling balls produced that dayhas been assessed as follows:
a) Establish a control chart for monitoring the average weights
of the bowling balls in which the upper and lower control lim-its are each two standard deviations from the mean. What are
the values of the control limits?b) If three standard deviations are used in the chart, how do thesevalues change? Why?
Chapter 3 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 3.S - Prob. 1QCh. 3.S - Prob. 2QCh. 3.S - Prob. 3QCh. 3.S - Prob. 4QCh. 3.S - Prob. 5QCh. 3.S - Prob. 6QCh. 3.S - Prob. 7QCh. 3.S - The Great Lakes Company, a grocery store chain,...Ch. 3.S - Prob. 2PCh. 3.S - Prob. 3P
Ch. 3.S - The Fast Break Computer Company assembles personal...Ch. 3.S - Prob. 5PCh. 3 - Using Sampling and Statistics to Analyze...Ch. 3 - Prob. 2.1ASCCh. 3 - Prob. 3.1ASCCh. 3 - Prob. 4.1ASCCh. 3 - Prob. 5.1ASCCh. 3 - Prob. 1QCh. 3 - Prob. 2QCh. 3 - Prob. 3QCh. 3 - Prob. 4QCh. 3 - Prob. 5QCh. 3 - Prob. 6QCh. 3 - Prob. 7QCh. 3 - Prob. 8QCh. 3 - Prob. 9QCh. 3 - Prob. 10QCh. 3 - Prob. 11QCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 25PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 30PCh. 3 - Prob. 32PCh. 3 - Prob. 33PCh. 3 - Prob. 34PCh. 3 - Prob. 36PCh. 3 - Prob. 37PCh. 3 - Prob. 38PCh. 3 - Prob. 39PCh. 3 - Prob. 40PCh. 3 - Elon Corporation manufactures parts for an...Ch. 3 - Prob. 42PCh. 3 - Prob. 44PCh. 3 - Prob. 45PCh. 3 - Prob. 46PCh. 3 - Prob. 47PCh. 3 - Metropolitan General Hospital is a city-owned...Ch. 3 - Prob. 50PCh. 3 - Prob. 51PCh. 3 - The Shuler Motor Mile is a high-volume discount...Ch. 3 - Prob. 1.1CPCh. 3 - Prob. 2.1CPCh. 3 - Improving Service Time at Daves Burgers Daves...
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- com sells books, videos, DVDs, and CDs through its internet Web site. The company ships thousands of orders each day from seven national distribution centers. BooksCDs.com wants to monitor the quality of its distribution process, specifically the number of “problems” orders. A problem order is one that is delivered to a customer late (i.e., after five days), incorrect or incomplete. The company sampled 500 orders every other day for 20 samples and tracked them to final customer delivery. The results of which are as follows: Sample Numbers of Problems Orders Sample Numbers of Problems Orders 1 2 3 4 5 6 7 8 9 10 9 21 18 12 25 41 18 19 26 28 11 12 13 14 15 16 14 22 36 17 38 24 15 12 10 16 17 18 19 20 Construct an appropriate control chart for this process using 3-sigma limits and indicate if the process was out of control. Show work, show how to do the computationarrow_forwardDefine random sampling error and non samling error, two major type of non sampling error.arrow_forwardA microbrewery tracks its output in gallons over a five hour period for each of seven days. Their data is in the table below, and they went ahead and calculated the averages and ranges for the individual samples and the overall averages Their data and the factors tables can be found below. Calculate the upper (LCL) and lower (UCL) control limits for X bar, and R charts for their process. Day (X values) X̅ R 1 46 49 45 47 48 47.0 4 2 43 52 46 52 44 47.4 9 3 45 55 46 51 43 48.0 12 4 39 44 42 43 40 41.6 5 5 45 50 48 50 42 47.0 8 6 44 48 45 45 40 44.4 8 7 41 44 52 50 47 46.8 11 X̿ = 46.03 R̅ 8.14 Xbar chart - LCL = 40.48, UCL=46.25, R chart LCL=0, UCL=14.01 Xbar chart - LCL = 44.21, UCL=48.41, R chart LCL=0.49, UCL=17.18 Xbar chart - LCL = 42.61, UCL=49.45, R chart LCL=0.65, UCL=15.63 Xbar chart - LCL = 44.21, UCL=51.62, R chart LCL=0, UCL=17.18 Xbar chart - LCL = 41.31, UCL=50.75, R chart LCL=0, UCL=17.18arrow_forward
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