Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 6P
Summary Introduction
To construct: A c-chart and determine whether the process is in control or not?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Southern Mills Company
One of the stages in the process of making denim cloth at the Southern Mills Company is to spin
cotton yarn onto spindles for subsequent use in the weaving process. Occasionally the yarn breaks
during the spinning process, and an operator ties it back together. Some number of breaks is
considered normal; however, too many breaks may mean that the yarn is of poor quality. In order to
monitor this process, the quality-control manager randomly selects a spinning machine each hour
and checks the number of breaks during a 15-minute period. Following is a summary of the
observations for the past 20 hours.
Construct a c-chart using 3 limits for this process and indicate if the process was out of control at
any time.
Number of
Number of
Sample
Breaks
Sample
Breaks
1
3
11
2
12
4
3
4
13
6
1
14
7
5
5
15
8
6
3
16
6
7
2
17
5
8
4
18
7
19
8
10
2
20
6
One of the stages in the process of making denim cloth at the Southern Mills Company is to spin cotton yarn onto spindles for subsequent use in the weaving process. Occasionally the yarn breaks during the spinning process, and an operator ties it back together. Some number of breaks is considered normal; however, too many breaks may mean that the yarn is of poor quality. In order to monitor this process, the quality-control manager randomly selects a spinning machine each hour and checks the number of breaks during a 15-minute period. Following is a summary of the observations for the past 20 hours.
Construct a c-chart using 3 limits for this process and indicate if the process was out of control at any time.
West Battery Corp. has recently been receiving complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. James West, head of the TQM program at
West's Austin plant, believes there is no problem because his batteries have had an average life of 60 hours, about 10% longer than competitors' models. To raise the lifetime above this
level would require a new level of technology not available to West. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the
process was running properly, West took samples of 5 9-volt batteries for 25 test to establish the standards for control chart limits. Those 25 tests are shown in the following table:
Sample Data
Sample Data
Hour
Hour
Sample
Taken
1
Sample
Taken
1
2
4
5
R
2
3
4
R
1
60
61
60
59
67
61.4
8
14
62
69
51
62
56
60.0
18
55
57
70
56
46
56.8
24
15
67
53
63
69
70
64.4
17
60
45
58
49
57
53.8
15
16
72
58
51
44
64
57.8
28
66
81
61
51
60
63.8
30
17
49
49
58
68…
Chapter 3 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 3.S - Prob. 1QCh. 3.S - Prob. 2QCh. 3.S - Prob. 3QCh. 3.S - Prob. 4QCh. 3.S - Prob. 5QCh. 3.S - Prob. 6QCh. 3.S - Prob. 7QCh. 3.S - The Great Lakes Company, a grocery store chain,...Ch. 3.S - Prob. 2PCh. 3.S - Prob. 3P
Ch. 3.S - The Fast Break Computer Company assembles personal...Ch. 3.S - Prob. 5PCh. 3 - Using Sampling and Statistics to Analyze...Ch. 3 - Prob. 2.1ASCCh. 3 - Prob. 3.1ASCCh. 3 - Prob. 4.1ASCCh. 3 - Prob. 5.1ASCCh. 3 - Prob. 1QCh. 3 - Prob. 2QCh. 3 - Prob. 3QCh. 3 - Prob. 4QCh. 3 - Prob. 5QCh. 3 - Prob. 6QCh. 3 - Prob. 7QCh. 3 - Prob. 8QCh. 3 - Prob. 9QCh. 3 - Prob. 10QCh. 3 - Prob. 11QCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 25PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 30PCh. 3 - Prob. 32PCh. 3 - Prob. 33PCh. 3 - Prob. 34PCh. 3 - Prob. 36PCh. 3 - Prob. 37PCh. 3 - Prob. 38PCh. 3 - Prob. 39PCh. 3 - Prob. 40PCh. 3 - Elon Corporation manufactures parts for an...Ch. 3 - Prob. 42PCh. 3 - Prob. 44PCh. 3 - Prob. 45PCh. 3 - Prob. 46PCh. 3 - Prob. 47PCh. 3 - Metropolitan General Hospital is a city-owned...Ch. 3 - Prob. 50PCh. 3 - Prob. 51PCh. 3 - The Shuler Motor Mile is a high-volume discount...Ch. 3 - Prob. 1.1CPCh. 3 - Prob. 2.1CPCh. 3 - Improving Service Time at Daves Burgers Daves...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The National Bank of Warwick is concerned with com-plaints from customers about its drive-through window op-eration. Customers complain that it sometimes takes too long to be served and since there are often cars in front and back of a customer, they cannot leave if the service is tak-ing a long time. To correct this problem the bank installed an intercom system so the drive-through window teller cancall for assistance if the line backs up or a customer has an unusually long transaction. The bank’s objective is an aver-age customer’s waiting and service time of approximately 3 minutes. The bank’s operations manager wants to moni-tor the new drive-through window system with SPC. The manager has timed five customers’ waiting and servicetimes at random for 12 days as follows:Develop an -chart to be used in conjunction with anR-chart to monitor this drive-through window process andindicate if the process is in control using these charts. Observation Times (min)Sample 1 2 3 4 51 3.05 6.27…arrow_forwardWest Battery Corp. has recently been receiving complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. James West, head of the TQM program at West's Austin plant, believes there is no problem because his batteries have had an average life of 60hours, about 10% longer than competitors' models. To raise the lifetime above this level would require a new level of technology not available to West. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the process was running properly, West took samples of 5 9-volt batteries for 25 test to establish the standards for control chart limits. Those 25 tests are shown in the following table: Sample Data Sample Data Hour Sample Taken 1 2 3 4…arrow_forwardA process sampled 20 times with a sample of size 8 resulted in = 28.5 and R = 1.8. Compute the upper and lower control limits for the x chart for this process. (Round your answers to two decimal places.) UCL = 29.17 LCL = 27.82 X Compute the upper and lower control limits for the R chart for this process. (Round your answers to two decimal places.) UCL = 3.35 X LCL = 0.24arrow_forward
- A maintenance group wants to increase the effectiveness of the repair work by tracking the number of maintenance requests that require a second call to complete the repair. The table below shows the data for 20 weeks. Is this process under control in terms of the rate of maintenance requests requiring a second call? Indicate whether the process is under control by drawing appropriate control charts / graphs.arrow_forwardYour supervisor, Lisa Lehmann, has asked that you report on the output of a machine on the factory floor. This machine is supposed to be producing optical lenses with a meanweight of 50 grams and a range of 3.5 grams. The following table contains the data for a sample size of n = 6 taken during the past 3 hours: a) What are the :X-chart control limits when the machine is working properly?b) What are the R-charL control limits when the machine is working properly?c) What seems to be happening? (Hint: Graph the data points. Run charts may be helpful.)arrow_forwardAuto pistons at Wemming Chung's plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 10 pistons produced each day, the mean and the range of this diameter have been as follows: a) What is the value of x? = x= 155.56 mm (round your response to two decimal places). b) What is the value of R? R 4.48 mm (round your response to two decimal places). c) What are the UCL; and LCL; using 3-sigma? Day 1 2 3 4 5 Upper Control Limit (UCL) = 156.94 mm (round your response to two decimal places). Lower Control Limit (LCL-) = 154.18 mm (round your response to two decimal places). d) What are the UCLR and LCLR using 3-sigma? Upper Control Limit (UCL) = 7.96 mm (round your response to two decimal places). Mean x (mm) 154.9 153.2 155.6 155.5 158.6 Range R (mm) 4.0 4.8 3.9 5.0 4.7 Lower Control Limit (LCL) = 1.00 mm (round your response to two decimal places). e) If the true diameter mean should be 155 mm and you want…arrow_forward
- Pressurized steam at 4 4 0 K flows through a long, thin-walled pipe of 0.64 m diameter. The pipe is enclosed in a concrete casing that is of square cross section and 1.45m on a side. The axis of the pipe is centered in the casing, and the outer surfaces of the casing are maintained at 340 K . What is the rate of heat loss per unit length of pipe?arrow_forwardA woodworker is concerned about the quality of the finished appearance of her work. She has finished a total of 50 unit split-willow hand-woven baskets. However, she has found the following number of finish defects in ten units sampled: 4,0,3,1,2,0,1,2,0,2. Calculate the average number of defects per basket. If 3-sigma control limits are used, calculate the lower control limit and upper control limit.arrow_forwardSam’s Long Life 60-watt light bulbs are designed to have a life of 1,350 hours with tolerance of ± 340 hours. A recent representative sample from the process that makes these light bulbs revealed a mean of 1,290 hours, with a standard deviation of 94 hours. Compute a. Compute the process capability ratio and the process capability index, and comment on the overall capability of the process b. Explain to what extent the process for producing Sam’s Long Life 60-watt light bulbs would have to be improved to achieve 4-sigma quality. c. show detail workarrow_forward
- A process screens a certain type of potash granule, resulting in a mean diameter of 0.067 cm and a standard deviation of 0.004 cm. The allowable variation in granule diameter is from 0.048cm to 0.087cm. Is the process capable? a. Cannnot be determined because sample size is not available b. Cannot be determined because USL and LSL information is not available c. Process is NOT capable d. Process is capablearrow_forwardBoston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 287 shipments have been turned in. They show the following over the past 8 weeks: Week No. of Shipments No. of Shipments with Defects 1 23 10 2 31 11 3 32 12 4 39 13 5 35 12 6 40 14 7 41 14 8 46 17 This exercise contains only part a. a) Using the point drawing tool eight times, develop a scatter diagram using total number of shipments and number of defective shipments. Part 2arrow_forwardConsider the process of filling prescriptions at two pharmacy locations. Over the past year, 2,500 prescriptions were filled at the first location, and 3,000 prescriptions were filled at the second location. Quality is measured by the proper medication being dispensed. In 12 instances at the first location and 15 instances at the second location, the incorrect medication was given. Calculate the dpmo and its corresponding sigma level for this processarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.