Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
Question
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Chapter 2, Problem 7DQ
Summary Introduction

To determine: The mission and strategy of an automobile repair garage and the manifestations of ten operations management strategic decisions.

Introduction:

Mission:

A mission will describe the basic role of the firm in society; the product they develop or the services they deliver to the consumers.

Strategy:

A strategy will define how a firm is planning to get things done in achieving a purpose. The strategy will explain the roadmap for realizing a firm’s purpose.

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