Examine the conflicts between improving customer service levels and controlling costs in sales. Strategies to Balance Both customer service levels and controlling costs in sales 1.Outsourcing and workforce optimization 2. AI-driven customer support
Examine the conflicts between improving customer service levels and controlling costs in sales. Strategies to Balance Both customer service levels and controlling costs in sales 1.Outsourcing and workforce optimization 2. AI-driven customer support
Chapter18: Management Of Technology And Innovation
Section: Chapter Questions
Problem 1CTQ: What factors contributed to Novartiss invoice processing being so complex?
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Examine the conflicts between improving customer service levels and controlling costs in sales.
Strategies to Balance Both customer service levels and controlling costs in sales
1.Outsourcing and workforce optimization
2. AI-driven customer support
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