Privacy Policy

See Part One for a list of Learneo Services that are included in this Course Hero Services section.

Table of Contents

• Personal Data Collected
• How We Share Your Personal Data
• Data Retention
• Additional Data Security
• Deleting Your Account
• Cookie Policy

Personal Data We Collect

Information You Provide

When You Use Course Hero Services

The types of information we collect and process depend on the specific Course Hero Service you are using, the type of account you have, and how you use our Services.

• Profile or Contact Data. When you sign up with any of the Course Hero Services, we may collect your:
  • First and last name
  • Email address
  • Phone number
    • Collected for verifying your account and preventing fraud; required for Course Hero tutors;
    • We may also collect phone numbers to send you messages based on your express consent at the time of collection. For example, unless you voluntarily provided your phone number to enable SMS texting in your account settings, we will give you the option to provide it after submitting a question so that we can, with your consent, send you text updates on tutor response.
  • Mailing address
  • School
  • Graduation date (month & year)
  • Profile image
  • Courses
  • Major/area of study
  • Country of residence (tutor applicants)
  • Area of expertise (tutor applicants)
  • Highest level of education, and evidence of educational background such as a diploma, professional certificate/license, or school transcript (tutor applicants only)
  • Confirmation of age 16+ (Course Hero tutor applicants)
  • Additional "Tutor Profile Data" on Course Hero: Graduation date (month and year), a profile picture, the name of the school you attended, prior relevant experience, and other platforms tutored on.
  • Additional "Educator Profile Data" on Course Hero: Academic role and subject/department, resume (to parse out optional data on your Course Hero profile), a profile picture, a public profile link (such as a link to your faculty or LinkedIn profile), courses taught, your biography, education (school, degree, field of study, dates), teaching history, publications and awards.

• Government Identifiers. When you sign up to be a Tutor on Course Hero, we may collect your:
  • Government identification number or driver's license number (for identity verification only)
  • Canadian residents only: If you want to claim earnings as a tutor, we collect your tax information, which consists of your full name or business entity name, type of ID (SIN for an individual or program account number for a business), government ID number, and permanent address for the purpose of reporting earnings up to a certain amount

• Payment Data. When you sign up for a paid subscription or choose to utilize any of our paid services, we will collect your:
  • Payment card holder name
  • Billing city, state, postal code and country
  • Payment card type
  • First 6 and/or last 4 digits of payment card
  • Expiration date
  • A PayPal email specifically to receive payments from Course Hero

• Commercial Data
  • Purchase history

• Online Identifiers. When you create an account on Course Hero, we will collect:
  • Unique identifiers such as account name and passwords that you use to manage your Course Hero account

• Third-Party Login Data. If you use a third-party service to sign-into your Course Hero account, we will collect your:
  • Email
  • Name and profile picture
  • User ID and education data (if applicable)

• Professional or Employment-Related Data. If you sign up to use Course Hero as an educator or tutor, we will also collect:
  • Educator resume information, job title, and job history
  • Educator school/faculty issued ID or other document that verifies your status as an educator
  • Educator school-issued email or personal email address*
    • *Note: If you provide a personal email but want to create an educator account, or if you are unable to be verified by our third party identification service provider as described in this policy, we will collect a copy of your school/faculty issued ID or other document that verifies your status as an educator, such as your employment offer, letter of acceptance, or copy of a pay stub. We require that you redact personal data (except your name and your employer) from these documents before they are shared with us).
  • Tutor education level
  • Tutor diploma/transcript

• Non-Public Education Data. Depending on how you use our Services, we may collect the following information from you directly:
  • Tutor grades or transcripts (Course Hero Tutors)
  • Scholarship applicant information (see the When you Apply for Scholarships section below)

• Sensitive Personal Data. If you apply or use our services as a tutor, we will collect your:
  • Biometric data, solely for the purposes of tutor identification verification and to detect and prevent fraud on Course Hero, obtained with your express consent as further described in this policy and at the time of collection.

• Other Identifying Information that You Voluntarily Choose to Provide. Depending on how your use our Services or interact with us, we may collect:
  • Identifying information in emails or letters you send us.
  • Data in your hard drive or removable storage media, when you choose to upload Content to our Services.

When you Apply to be a Tutor on Course Hero

If you apply to be a tutor, using the information above we will verify your identity as part of your tutor application review. We may also verify your identity when you withdraw funds from your tutor account or to protect your account when we detect fraudulent activity. To verify your identity, we will collect your mobile phone number for SMS verification, an image of your photo ID (such as your driver's license or other government ID; excluding passport), as well as a photo of yourself. If your professional license is issued by a government, and/or you provide a government-issued professional license card, we will verify the authenticity of that information. We may use a third-party identification service provider to collect this personal data to perform this identity verification on our behalf. When we do, we will inform you about the service provider we use and the process for verifying your identity with them. Any of the identification service providers we use will only process your personal data at our instruction and for the purposes of verifying your identity on Course Hero. In those cases, we will only collect and use the personal data you provide for identification verification purposes with your consent that you provide at the time we collect this information. You can revoke this consent at any time by emailing privacy@coursehero.com . We also collect your PayPal email in order to transfer your earnings for tutoring on Course Hero. For more details on Applying to be a Tutor with Course Hero, see our Support Article

When you Use our AI-Powered Search, Question Prompts, or Chat Features

When you use certain Course Hero Services features like the Course Hero AI-powered chat or search functionalities, we will collect your inputs to those features along with Profile or Contact Data and the Automatically Collected Information (described below) associated with your use of that feature. These features may allow you to input any text that you choose. We will never request that you provide your personal data in any of these input fields, and strongly advise against doing so. Please note that any data input into an AI-powered chat or search feature in Course Hero Services may be stored for up to 120 days, and otherwise in accordance with our business data retention and deletion policies. We will use this information for the purposes of providing and improving the relevant feature to you.

When You Communicate with Us

When you contact customer support, we will collect your first and last name, the email registered with your Course Hero Services account, and the last 4 digits of your credit card number (if you are using one of our paid services). You may also choose to provide us with additional information, such as name on credit card and phone number, or other account details relevant to your inquiry.

When you provide feedback, we collect your email and any other personal data you may provide us.

When You Participate in a Contest or Sweepstakes

When you choose to participate in one of our contests or sweepstakes, we collect your email, mailing address (for physical prizes), and school you attend. In some cases we may require your separate consent to participate and agreement to specific terms. If you are selected as the winner, we also collect a copy of your driver's license and student ID to confirm your identity and eligibility, after which the copies are deleted. For cash prizes, we require winners to complete a W-2 tax and direct deposit information used solely to make payment to you.

When You Apply for Scholarships

When you apply for a Course Hero scholarship, we collect your name, email address, phone number, as well as biographical, education, financial, and work history information.

When You Attend a Virtual or In-Person Course Hero Services Event

From time to time, Course Hero hosts in person and/or virtual events for educators and students, such as the annualCourse Hero Education Summit. When you register to attend one of our events, we may collect your name, email, school, title, and country of residence.

When You Choose to Participate in Research to Improve our Services

We periodically conduct research to help improve our Services, including by sending you invitations for online surveys or questionnaires, or to participate in research interviews. In such cases, we may collect demographic data about you, such as gender, age, school major or topic of study, and education level, on a voluntary and anonymized basis. We may also ask you for information about your use of Course Hero related to our research. We may use a third-party research service provider to collect research information or administer online research on our behalf. Your participation in research to help improve our Services is voluntary and may be subject to a separate research participant consent form or other agreement. In the event that your participation in research involves the use of our Services for research purposes, this Privacy Policy will apply.

In some cases, research participants may be asked to submit sensory data, such as photos, videos or recordings of a participant's environment, which we only collect and use for research purposes when you choose to participate and with your consent.

Collected Through Your Use of Course Hero Services

We automatically collect the following information whenever you use Course Hero Services:

• Usage Information (information on your activity and how you use Course Hero Services, such as the date and time of visits, page views, and interactions, non-identifiable request IDs, referring links to/from any page, and time spent in a session).
• Inference Information about your usage of Course Hero Services, such as whether you are a frequent user of a particular feature, a high-volume document uploader, or an advanced tutor in a particular topic based on your response history. We use this inference data to help provide you the best user experience on Course Hero Services.
• Device and Connection Information (such as your internet protocol (IP) address, domain server, ISP or wireless carrier, device ID, device type, operating system, and web browser type).
• General Location information (approximated location based on your IP address), to show you relevant content, identify the applicable regional subscription offering to you, to detect/identify fraud on our Services, and for other commercially reasonable business purposes.

Information from Third-Party Sources

When You Use Course Hero Services with Third Party Services

If you choose to sign up with the Course Hero Services using a third-party log-in service, you will provide us or allow the log-in service to provide us with your personal data as specified by that third-party log-in service. For example, if you choose to sign up using Facebook, you will provide us or allow Facebook to provide us with your personal data, such as your name, email, user ID, profile picture, and education data (school, school type, school name, graduation year), if available. If you use Google, you will provide us or allow Google to provide us with your name, email, and profile picture, if available. If you use Apple, you will have the option to allow Apple to provide us with your email address.

For more information about the personal data shared with Course Hero, please see the third-party log-in services' (Facebook, Google and Apple's) privacy policies.

Certain functionalities on the Services may permit interactions that you initiate between the Services and certain third-party services, such as third-party social networks (“Social Features”). Examples of Social Features include enabling you to send content such as contacts and photos between the Services and third-party services; “liking” or “sharing” Course Hero Services content, and to otherwise connect the Services to a Third-Party Services (e.g., to pull or push information to or from the Services). If you use Social Features, information you post or provide access to may be publicly displayed on the Services (see “Information You Disclose Publicly or to Others” section above) or by the third-party services that you use. Similarly, if you post information on a third-party service that references the Services (e.g., by using a hashtag associated with a Course Hero Service in a tweet or status update), your post may be used on or in connection with the Services or otherwise by Learneo.

Publicly Accessible Information on the Course Hero Services

Depending on how you use our Services, the following data may be publicly accessible on the Course Hero Services:

• If you have a student account, your username and school, as well as graduation date and profile picture, if provided.
• If you have a tutor account, your username, information about your active status on Course Hero, and any Tutor Profile Data. If you upload photos, videos or recordings of your environment to answer a student question, the attachment(s) (together with your answer) will also be publicly accessible.
• If you have an educator account, your first and last name, school where you teach, and any Educator Profile Data.
• If anyone uploads Content on the Course Hero Services, any personal data included in your Submission. Any Content you upload will be considered “public” and accessible by anyone including Learneo. Notwithstanding anything to the contrary, unless otherwise explicitly agreed by us, personal information included in your Submission is not subject to our usage or sharing disclosure limitations, or other obligations, and may be used and shared or disclosed by Learneo and third parties to the fullest extent not prohibited by applicable law. Please do not include personal data in your Submission that you would not want to be publicly available.

Information from Creative Commons or Publicly Available on Third-Party Sites

We may collect the first and last name of any professor, educator, or instructor whose name is publicly listed in connection with a course on a publicly-accessible website for the purposes of establishing correct course information on Course Hero.

We may collect the first and last name of any author's work available in the Creative Commons for the purposes of establishing correct authorship attribution or creating author profiles.

Our Uses

We use the personal data we collect about you for the purposes stated in the Our Purposes: How We Use Your Personal Data section in Part One of this policy.

For UK and EEA residents, please see the Additional Terms for European Economic Area and UK Residents in Part One for our lawful basis for processing your personal data.

How We Share Your Personal Data

Below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months.

Additional Data Security

In addition to the security measures identified in the Data Security section in Part One, the information security controls implemented by Course Hero are audited annually by an external third-party certified Qualified Security Assessor for compliance with Payment Card Industry Data Security Standard (PCI DSS) security standards.

We also implement Google’s Invisible reCAPTCHA technology on our Services in order to reduce spam and prevent abuse of our Services. Your use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, when you use a Course Hero Service, we retain your personal information for as long as that Course Hero Services account remains open with us, and for as long as necessary to fulfill the purposes we collected it for. In the event that you choose to register for multiple Course Hero Services using the same email address, we may link your accounts (as stated on the applicable sign-up page), and if we do, we will retain all of your personal data in a single Course Hero Services profile associated with that email, and for the same duration. In some cases, we retain personal information for longer and for other legitimate purposes, including if doing so is necessary to comply with our legal obligations, enforcing and preventing violations of our Terms, to fight spam, protecting or defending our rights, property and users, to resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form, where that information would not identify you personally. Applicable storage periods are determined on a case-by-case basis. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes we process your personal information for, and whether we can achieve those purposes through other means. We will maintain certain types of personal information for a limited duration. For example, we keep account information like your account email address for as long as your account is in existence, because we need it to operate your account.

In addition to the above, as stated in the When You Use Our AI-Powered Search, Question Prompts, or Chat Features section above, any data input into an AI-powered chat or search feature in Course Hero Services may be stored for up to 120 days, and otherwise in accordance with our business data retention and deletion policies. We will use this information for the purposes of providing and improving the relevant feature to you.

Deleting Your Account

If you would like to delete your account, you can do this directly by going to "My Account" in your Account Settings for the relevant Course Hero Service. If you choose to delete your account: 1) your account information (username and any other information you provided on your account) will be deleted from the applicable Course Hero Service, but your Submissions may remain in accordance with the applicable Service Terms ; 2) we will not be able to provide you with Services, and you will no longer receive emails from us; and 3) you will not be able to use the email associated with your account on that Service again. Please note that if you registered for more than one Course Hero Service using the same account, if you delete one of your Course Hero Services accounts all of your accounts will also be deleted in accordance with this privacy policy.

If the GDPR, UK GDPR, US State privacy laws, or other applicable privacy law grants you the right to have your personal data deleted entirely from our Services and you want to exercise that right, please see Contact Information for Specific Learneo Services in Part One for how to submit your request.

Cookie Policy

• Course Hero Services Cookie Policy
• CourseSidekick Cookie Policy
• CollegeSidekick Cookie Policy
• Nursing Hero Cookie Policy
• CliffsNotes Cookie Policy
• Bartleby Cookie Policy
• For all other Student Brands websites, please refer to that specific Service for a link to the applicable Cookie Policy.

Table of Contents

• Personal Data Collected
  • When you sign up with LitCharts
  • Collected through your use of our Services
  • Collected about you from third party sources
  • Provided by you when you communicate with us
  • When you Use our AI-Powered Features
• Our Uses
• How We Share Your Personal Data
• Data Retention
• Deleting Your Account
• Cookie Policy

Personal Data Collected

When you sign up with LitCharts

When you create an account on LitCharts, we collect your email, country of residence, date of birth, username, and user-type (student, teacher/educator, parent, librarian, general interest reader).

If you sign up for a paid subscription on LitCharts, payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Stripe and PayPal (on the LitCharts Service) . For information on our payment processor's collection, use and storage of your personal data, please see the payment processor's privacy policy. Our payment processors do not share your full payment card information with us.

Collected through your use of our Services

When you use our Services, we collect the following information:

• Usage information (such as the date and time of visits, pages viewed, links to/from any page, and time spent in a session)
• Device information (such as your internet protocol (IP) address, Internet service provider, operating system, and web browser type)
• Location information (based on your IP address), to detect/identify fraud on our Services

Collected about you from third party sources

If you choose to create an account with us using a third party log-in service (such as Facebook or Google), you will provide us or allow the log-in service to provide us with your personal data, such as your email, name and/or username, if available, and any other personal data specified by that third-party log-in services. For more information about the personal data shared with LitCharts, please see the third-party log-in services (Facebook or Google) privacy policies.

In some cases, we may receive personal data about you from a third party, such as your employer or academic institution, to enable your account setup to use our Services.

Provided by you when you communicate with us

When you contact customer support, we collect your first and last name, email, and any other personal data you may provide to us when you complete our customer support form.

We also collect your email and any other personal data you may provide to us when you choose to respond to surveys or questionnaires we send for research purposes or as part of our Services, or when you provide feedback.

When you Use our AI-Powered Features

When you use our AI-powered tools, such as our AI-assisted search or Q&A tools like “Ask LitCharts AI”, we will collect your inputs to those features, along with your account information and the data in the “Collected through your use of our Services” section associated with your use of that feature. These features may allow you to input any text that you choose. We will never request that you provide your personal data in any of these input fields, and strongly advise against doing so. Please note that any data input into an AI-powered feature in LitCharts will be stored in accordance with our business data retention and deletion policies. We will use your inputs for the purposes of providing and improving the relevant feature.

Our Uses

We use the personal data we collect about you for the purposes stated in the How We Use Your Personal Data section in Part One of this policy.

For UK and EEA residents, please see Additional Terms For European Economic Area And UK Residents in Part One of this policy for our lawful basis for processing your personal data for the purposes we describe.

How We Share Your Personal Data

In addition to the How We Share Your Personal Data section in Part One, when you use LitCharts, below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months:

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we retain personal information about you for as long as you have an open account with us, as long as necessary to fulfill the purposes we collected it for. In some cases, we retain personal information for longer and for other legitimate purposes, including if doing so is necessary to comply with our legal obligations, enforcing and preventing violations of our Terms, to fight spam, protecting or defending our rights, property and users, to resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form, where that information would not identify you personally. Applicable storage periods are determined on a case-by-case basis. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes we process your personal information for, and whether we can achieve those purposes through other means. We will maintain certain types of personal information for a limited duration. For example, we keep account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account.

Deleting Your Account

You can delete the personal data LitCharts holds about you directly within your user account, under "Account Settings".

If the GDPR, US State privacy laws, or other privacy law grants you the right to have your personal data deleted entirely from our Services and you want to exercise that right, please read Part One for how to submit your request.

Cookie Policy

To view the LitCharts Cookie Policy, click here.

Table of Contents

• Personal Data Collected
• Our Uses
• How We Share Your Personal Data
• Data Retention
• Deleting Your Account
• Cookie Policy

Personal Data Collected

When you sign up with Symbolab

When you create an account on Symbolab, we collect your first and last name and email. If you sign up to be a paying subscriber, we collect your billing email. Payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Google Pay, Apple Pay, PayPal and Stripe. For information on our payment processor's collection, use and storage of your personal data, please see the payment processor's privacy policy. Our payment processors do not share your full payment card information with us.

Collected through your use of our Services

When you use our Services, we collect location information (based on your IP address), to identify the applicable default language and regional subscription offering on our Services.

Collected about you from third party sources

If you choose to create an account with us using a third-party log-in service (such as Facebook, Office365 or Google), you will provide us or allow the third-party social network or log-in service to provide us with your personal data, such as your email and username, if available, and any other personal data specified by that third-party log-in service.

For more information about the personal data shared with Symbolab, please see the third-party log-in services (Facebook, Office365 or Google) privacy policies.

Provided by you when you communicate with us

When you contact us to provide feedback, you have the option to provide us with your name, email, and any other personal data.

When you contact us for customer support, we collect your email, device information (operating system and web browser type), and any other personal data you may choose to provide us.

When you respond to surveys or questionnaires we send for research purposes or as part of our Services, we collect your email and any other personal data you may choose to provide us.

Our Uses

We use the personal data we collect about you for the purposes stated in the How We Use Your Personal Data section in Part One of this policy.

For UK and EEA residents, please see Additional Terms For European Economic Area And UK Residents in Part One of this policy for our lawful basis for processing your personal data for the purposes we describe.

How We Share Your Personal Data

In addition to the How We Share Your Personal Data section in Part One, when you use Symbolab below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months:

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we retain personal information about you for as long as you have an open account with us, as long as necessary to fulfill the purposes we collected it for. In some cases, we retain personal information for longer and for other legitimate purposes, including if doing so is necessary to comply with our legal obligations, enforcing and preventing violations of our Terms, to fight spam, protecting or defending our rights, property and users, to resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form, where that information would not identify you personally. Applicable storage periods are determined on a case-by-case basis. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes we process your personal information for, and whether we can achieve those purposes through other means. We will maintain certain types of personal information for a limited duration. For example, we keep account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account.

Deleting Your Account

You can delete the personal data Symbolab holds about you directly within your user account, under "Account Management".

If the GDPR, US State privacy laws, or other privacy law grants you the right to have your personal data deleted entirely from Symbolab and you want to exercise that right, please read Part One for how to submit your request.

Cookie Policy

To view our Cookie Policy, click here.

Table of Contents

• Personal Data Collected
• Our Uses
• How We Share Your Personal Data
• Data Retention
• Deleting Your Account
• Cookie Policy

Personal Data Collected

When you sign up with QuillBot

When you register for an account to use our Services, we ask you for your name and email. We may also ask for other information about you to help customize your experience, such as your writing style or purpose for using QuillBot, your preferred language or your education level. If you sign up for our premium Services, payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Amazon Pay, Stripe, PayPal, Chargebee, Razorpay, Google Pay and Apple Pay. For information on our payment processor's collection, use and storage of your personal data, please see the payment processor's privacy policy. Our payment processors do not share your full payment card information with us. Our payment processors may share limited payment data with us, including card type, last 4 digits of card, token number, expiration date, and country or PayPal email subject to restrictions in the applicable law in your jurisdiction.

Collected through your use of QuillBot

When you use our Services, we collect the following information:

• Usage information (such as the date and time of visits, pages viewed, links to/from any page, and time spent in a session)
• Device information (such as your internet protocol (IP) address, Internet service provider, operating system, computer model, language settings and CPU details, and web browser type)
• Inference Information about your usage of QuillBot, such as whether you are a frequent document uploader or user of a particular feature. We also make inferences about the text you input in order to provide you a better experience, for example by categorizing your text inputs to suggest the best QuillBot feature for your uses.
• Location information (approximated, based on your IP address).

We may also collect personal data you provide or otherwise make available to us when you use different features in our Services. For example:

• We collect your text inputs or other information you provide in any of our Services, including any personal data contained within.
• When you use the Plagiarism Checker, we store a copy of your document, which includes any information contained within.
• When you use our Paraphraser tool, we will collect any information you paraphrase, including personal data you enter into Paraphraser.
• When you upload documents to our Services, we will store both a copy of the original document (or the text of the original document) as well as any outputs we provide (like the paraphrased version) and any information contained within those outputs.
• When you use QuillBot Flow, we will collect any information, including personal data, you enter into your project(s) within the editor.

When you use the voice recognition feature on QuillBot Flow for audio to text conversion, the audio to text conversion occurs in real time and audio is not stored by us; however, the text converted from audio input that is added by you to your project(s) is stored by us in accordance with this policy.

Collected when you use QuillBot's Browser Extensions

When you use QuillBot's browser extensions, the contents in the email you prepare and receive, chat messages you write (excluding history or chats received), documents you create, search queries, and text you input on multiline fields on websites you visit ("Your Content"), as transmitted by you in connection with your use of our extension, will be used in real time on our machine learning algorithm to generate outputs, after which Your Content is deleted from our Services. We only store Your Content after you provide your consent, which you can revoke at any time within the extension icon found on the right top corner of your browser.

When you use QuillBot's Chrome extension, we will store your Command Data, which includes the text and metadata (including any personal data as described in this Privacy Policy) of any command that you provide to QuillBot to perform a specific function. For example, when you provide the command "Write an email for a business proposal," we will store that text and the metadata associated with it, including your personal data like your QuillBot account and browser information. We use the Command Data we store to understand usage, optimize our Services, and provide the best experience on QuillBot.

Command Data is distinct from Your Content, which includes the contents of the email you prepare and receive, chat messages you write (excluding history or chats received), documents you create, search queries, and text you enter in multiline fields on websites you visit. We process Command Data in real time using our machine learning algorithm to generate outputs. After this real-time processing, Your Content is deleted from our Services.

We also collect URLs and usage information (in addition to the usage information described above), such as the number of times you disable/enable the extension on a website. This information helps us understand how you use this service and how we can improve it.

We do not access your contacts, text in single-line fields (which are more likely to contain personal data), or content in fields marked "sensitive," such as credit card, password, email address, or email subject fields.

We only collect Your Content when the QuillBot icon is displayed and enabled, indicating that Your Content will be grammar-checked or paraphrased. We only store Your Content with your consent. You can disable the extension or revoke consent at any time by clicking the QuillBot icon in the top-right corner of your browser and going to "Preferences."

We also collect URLs and usage information when you use QuillBot on a website (in addition to the usage information described immediately above), such as the number of times you disable/enable the extension on a website, which we retain to help us understand how you use this Service and to help us improve it. We only collect Your Content when the QuillBot icon is displayed and enabled, indicating that Your Content will be grammar checked or paraphrased. You can choose to disable the QuillBot extension at any time on the top right corner of your browser. We do not access your contacts, text in single-line input fields (which are more likely to contain personal data), or content in fields marked "sensitive" such as credit card, password, email address or email subject fields.

Collected when you use the QuillBot Desktop App

When you install the QuillBot desktop app, QuillBot will request permission to access your computer's accessibility features. This allows us to collect your inputs from within certain applications on your computer to enable us to provide our Services to you. Your inputs will be used in real time on our machine learning algorithm to generate outputs, after which they are deleted. Access to your accessibility features also allow us to identify apps you use but which are yet to be supported, so we can display a feedback widget. After you grant permissions to your computer's accessibility settings, you can choose when to use the QuillBot desktop app to help improve your writing at any time, by clicking on the QuillBot icon that appears when you open certain compatible apps on your computer.

Collected about you when you participate in QuillBot University

If you choose to sign up for a QuillBot University event (including live webinars), we will collect your first and last name, email address, occupation, country of residence, and any other personal data you provide to us. We may use this personal data in order to process your registration, provide you with the event, and to improve our future events and our services.

Collected about you from third party sources

If you choose to sign up with QuillBot using certain third-party log-in services (such as Facebook or Google) you will provide us or allow the log-in service to provide us with your personal data, such as your email, name and/or username, if available, and any other personal data specified by that third-party log-in service. For more information about the personal data shared with QuillBot, please see the third-party log-in service's (Facebook or Google) privacy policies.

In some cases, we may receive information about your interactions with products and services offered by our affiliates for which we provide technical or other services. We may also collect personal data about you from a third party, such as your employer or academic institution, to enable your account setup to use our Services. We will also receive limited payment information from our payment service providers (as described above), which we need to manage your QuillBot subscription.

We may collect the first and last name of any author's work available in the Creative Commons for the purposes of establishing correct authorship attribution and creating author profiles on QuillBot.

We use analytics services such as Google Analytics and Amplitude to collect and process certain analytics data when you use our Services. These services may also collect information about your use of other websites, apps, and online resources. For more information about our use of these services, please see our Cookie Policy . In addition, you can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout .

Provided by you when you communicate with us

When you contact us for more information about QuillBot or for customer support, we collect your name, email, and the contents of your message to us.

If you subscribe to our newsletter, we will collect your email. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

We collect your email and any other personal data you may provide to us when you choose to respond to surveys or questionnaires we send for research purposes or as part of our Services; or when you choose to provide feedback.

If you choose to connect to QuillBot using your Google account, you may also use the Upload from Drive feature on QuillBot Flow to connect your Google Drive account to QuillBot. You may then select which of your Google Drive files you wish to import, and use our Services to edit your document(s). You may only use the Upload from Drive feature after you grant QuillBot permission to "see and download" all of the files in your Google Drive account. QuillBot will collect and store the information contained in any Google Drive document you import as described in this policy. Quillbot's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy , including the Limited Use requirements.

Collected when you sign up for a Team Plan

When you sign up for QuillBot's premium Services under a Team Plan, we collect personal data from Team Plan Owners, Administrators, and Writers (as defined in our Terms of Service) necessary to administer and operate the Services.

If you are a Team Plan Owner, we collect your first and last name and email address. You also have the option to provide us with your phone number, company name, Business Tax Identifier, and address. As Team Plan Owner, you may invite other individuals to join the Team Plan as either an Administrator or Writer. In such a case, we use your name on the email invitation to Writers and Administrators added by you. Payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors do not share your full payment card information with us.

If you are a Writer or Administrator, we collect your email address from the Team Plan Owner to send you an invitation to join the Team Plan. To join a Team Plan, you will need to register an account with QuillBot. When you register an account, we will collect additional personal data as described in the "Collected When you sign up with QuillBot" section of this policy.

Our Uses

When you use QuillBot, we use the personal data we collect about you for the purposes stated in the How We Use Your Personal Data section in Part One of this policy.

When you use QuillBot’s premium services under a Team Plan, we will not use your text inputs for the purposes of training our language models. This is a default setting for all QuillBot Team Plan users that does not require an opt-out or any action by the Team Plan Owner or user. We will still use and store your inputs to enhance and personalize your individual QuillBot experience, as described in this policy.

For UK and EEA residents, please see Additional Terms For European Economic Area And UK Residents in Part One of this policy for our lawful basis for processing your personal data for the purposes we describe.

How We Share Your Personal Data

In addition to the How We Share Your Personal Data section in Part One, when you use QuillBot below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months:

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we retain personal information about you for as long as you have an open account with us, as long as necessary to fulfill the purposes we collected it for. In some cases, we retain personal information for longer and for other legitimate purposes, including if doing so is necessary to comply with our legal obligations, enforcing and preventing violations of our Terms, to fight spam, protecting or defending our rights, property and users, to resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form, where that information would not identify you personally. Applicable storage periods are determined on a case-by-case basis. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes we process your personal information for, and whether we can achieve those purposes through other means. We will maintain certain types of personal information for a limited duration. For example, we keep account information like your account email address for as long as your account is in existence, because we need it to operate your account.

Deleting Your QuillBot Account

If you would like to delete the personal data QuillBot holds about you, you can request this via the Contact Us page or by emailing support@quillbot.com.

If the GDPR, US State privacy laws, or other privacy law grants you the right to have your personal data deleted entirely from QuillBot and you want to exercise that right, please read Part One for how to submit your request.

Cookie Policy

To view our Cookie Policy, click here .

Table of Contents

• Personal Data Collected
• Our Uses
• How We Share Your Personal Data
• Additional Data Security
• Additional Information On Data Rentention
• Deleting Your Account
• Cookie Policy

Personal Data Collected

When you sign up with Scribbr

When you sign up to use our Services, we collect:

• Your name, email and telephone number
• The user type: student, teacher or other user
• Level of education
• In which country you study
• At which school you study
• The field and year of study
• The expected graduation date

You will have the option to provide us with a billing name, email, and address, if different from the name and email used to create an account with us.

Collected through your use of Scribbr

When you use our Services, we collect:

• IP address to, among other things, identify the applicable tax for services rendered
• Browsing history
• Usage information, and movements on our websites or websites of third parties gathered through tracking cookies. For detailed information about our use of cookies, please see our Cookie Policy.

We collect any identifying information in the content of the document(s) you share with us. Specifically for proofreading services, when you use our Services, we use any identifying information we collect to help provide Services to you.

Payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Adyen, PayPal, Apple Pay, and Google Pay. For information on our payment processor's collection, use and storage of your personal data, please see the payment processor's privacy policy. Our payment processors do not share your full payment card information with us.

When you use Scribbr browser extensions, we collect certain information about the content of websites visited, such as the title, author(s) name, contributor(s) name, publication dates, and the name of the website. This information is used by us in real time to generate a citation. Depending on the website you visit when using our extension, this may include your personal information as author, including your full name. We also collect certain device and browser information as well as information about your usage, such as button clicks or mouse position, which we retain to help us improve the Service. You can choose to disable the Scribbr extension at any time on the top right corner of your browser.

When you use the Services to upload a PDF and generate a citation, we will collect and use all information contained in that document in order to generate the citation, including the author's personal information. This is necessary for us to generate the citation you request. We store the data from the PDFs you upload for this purpose for 30 days in order to operate and improve the Services.

The Services may contain links or connections to third party websites or services that are not owned or controlled by us (“Third Party Services”). We have no control over and assume no responsibility for the content, accuracy, terms and conditions, privacy policies, or practices of or opinions expressed by any Third Party Service that you interact with through the Services. When you access or use a Third Party Service via Scribbr, you may be subject to the privacy policy of such Third Party Service. The Third Party Services include:

• YouTube API, Google's Privacy Policy (http://www.google.com/policies/privacy).
• Google Books API, Books Privacy Policy https://books.google.com/googlebooks/privacy.html, see also Help Center article at https://support.google.com/books/bin/answer.py?hl=en&answer=100088.
• Google Drive API, Google's Privacy Policy (Privacy Policy - Privacy & Terms - Google)

Scribbr's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Collected about you from third party sources

If you choose to sign up with Scribbr using a third-party log-in service, you will provide us or allow the log-in service to provide us with your personal data as specified by that third-party log-in service. For example, if you choose to sign up using Facebook, you will provide us or allow Facebook to provide us with your personal data, such as your name, email, and ID assigned to your account, if available. If you use Google, you will provide us or allow Google to provide us with your name, email, ID assigned to your account, and profile picture, if available.

For more information about the personal data shared with us, please see the third-party log-in services (Facebook and Google's) privacy policies.

Provided by you when you communicate with us

When you contact customer support, we collect:

• IP address

• Your name, email and telephone number

• Content of your message

• Details with regard to any follow-up

We collect your email and any other personal data you may provide to us when you respond to surveys or questionnaires we send for research purposes or as part of our Services, or when you provide feedback.

Our Uses

We use the personal data we collect about you for the purposes stated in the How We Use Your Personal Data section in Part One of this policy.

For UK and EEA residents, please see Additional Terms For European Economic Area And UK Residents in Part One of this policy for our lawful basis for processing your personal data for the purposes we describe.

How We Share Your Personal Data

In addition to the How We Share Your Personal Data section in Part One, when you use Scribbr below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months:

Provided below are the locations of third party recipients with whom we share your personal data with:

Additional Scribbr Data Security

In addition to the security measures identified in the Data Security section of this policy, we take the following security measures to protect your personal data:

• all documents are uploaded to Scribbr via a secure connection;
• logical and physical security (e.g. safe, doorman, firewall, network segmentation);
• technical control of the authorizations (as limited as possible) and keeping log files;
• management of the technical vulnerabilities (patch management);
• keeping software up-to-date (e.g. browsers, virus scanners and operating systems);
• making back-ups to safeguard availability and accessibility of the personal data;
• automatic erasure of outdated personal data;

Examples of organizational security measures taken by us are:

• special guidelines to which all employees and experts must abide, including confidentiality;
• uploaded documents are never shared with third parties, nor are they published;
• experts are obliged to delete your documents after having edited it;
  • assign responsibilities for information security;
  • promote privacy and security awareness among new and existing employees;
  • establish procedures to test, assess and evaluate security measures periodically;
    • check log files regularly;
• using a protocol for handling data breaches and other security incidents;
• conclude confidentiality, data processing and data protection agreements;
• assess whether the same objectives can be achieved with less personal data;
• provide access to personal data to as few people within the organization as possible; and
• define the decision-making and underlying considerations per processing.

We have internal security policies in place in which it is further described how we ensure an appropriate level of technical and organizational security measures. We also have a data breach policy in place in which it is described how we deal with a (possible) data breach.

Additional Information On Scribbr Data Retention

Supplementing Part One of this policy, we do not store your personal data any longer than is strictly necessary for the purposes for which we process your personal data. We have put in place the following Retention Policy to ensure that your personal data are deleted after a reasonable period:

You can always delete your documents and results before the standardized retention terms manually via your account. Documents uploaded in the Citation Checker / Self-Plagiarism Checker can be deleted by contacting us. Please find our contact details in the contact information above .

Deleting Your Scribbr Account

If you would like to delete your account from the Scribbr platform, you can do this directly by going to "Account" in "Settings." If you choose to delete your account: 1) your account information (first and last name, email address, phone number, user type, and any other information you provided on your account) will be deleted from the Scribbr platform, 2) all your uploaded documents and order details will be deleted automatically; this is irrevocable, and you can never use or enter this account again; 3) the Scribbr team will no longer have access to your documents. This means we cannot deal with possible complaints, as we cannot address complaints from deleted accounts.

If the GDPR, US State privacy laws, or other privacy law grants you the right to have your personal data deleted entirely from Scribbr and you want to exercise that right, please read Part One of this policy for how to submit your request.

Cookie Policy

To view our Cookie Policy, click here .