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Operations Management
The ethics of Yield Management (YM) in the airline and hotel industries, as well as Senior Citizen pricing in McDonald's and beauty salons, can be complex and multifaceted. Yield Management, which involves adjusting prices based on demand to maximize revenue, is often seen as a practical business strategy. However, it raises ethical concerns regarding fairness and transparency. Critics argue that YM can lead to perceived price discrimination, where customers paying different prices for the same service may feel treated unfairly, potentially eroding trust and loyalty. On the other hand, proponents highlight that YM allows businesses to optimize resource use and remain competitive, ultimately benefiting consumers through better service availability and innovation. Similarly, Senior Citizen pricing at McDonald's and beauty salons is generally viewed positively as it provides financial relief to a vulnerable demographic, acknowledging their limited income and encouraging social inclusion. However, it can also be seen as discriminatory against non-seniors who do not receive the same benefits. The ethicality of these practices largely depends on their implementation and the transparency with which they are communicated to consumers. Ensuring that pricing strategies are clear and justified can help mitigate negative perceptions and enhance overall fairness.

The ethics of Yield Management (YM) in the airline and hotel industries, as well as Senior Citizen pricing in McDonald's and beauty salons, can be complex and multifaceted. Yield Management, which involves adjusting prices based on demand to maximize revenue, is often seen as a practical business strategy. However, it raises ethical concerns regarding fairness and transparency. Critics argue that YM can lead to perceived price discrimination, where customers paying different prices for the same service may feel treated unfairly, potentially eroding trust and loyalty. On the other hand, proponents highlight that YM allows businesses to optimize resource use and remain competitive, ultimately benefiting consumers through better service availability and innovation. Similarly, Senior Citizen pricing at McDonald's and beauty salons is generally viewed positively as it provides financial relief to a vulnerable demographic, acknowledging their limited income and encouraging social inclusion. However, it can also be seen as discriminatory against non-seniors who do not receive the same benefits. The ethicality of these practices largely depends on their implementation and the transparency with which they are communicated to consumers. Ensuring that pricing strategies are clear and justified can help mitigate negative perceptions and enhance overall fairness.

Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 3.10A
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Here is the question: Is it ethical for the airline and hotel industries to use Yield Management techniques? Is it ethical for Mcdonald's and Beauty Salons to use Senior Citizen pricing in their offerings?

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Can you guys help me give some comments on this reply? Thank you!

 
The ethics of Yield Management (YM) in the airline and hotel industries, as well as Senior Citizen pricing in McDonald's and beauty salons, can be complex and multifaceted. Yield Management, which involves adjusting prices based on demand to maximize revenue, is often seen as a practical business strategy. However, it raises ethical concerns regarding fairness and transparency. Critics argue that YM can lead to perceived price discrimination, where customers paying different prices for the same service may feel treated unfairly, potentially eroding trust and loyalty. On the other hand, proponents highlight that YM allows businesses to optimize resource use and remain competitive, ultimately benefiting consumers through better service availability and innovation. Similarly, Senior Citizen pricing at McDonald's and beauty salons is generally viewed positively as it provides financial relief to a vulnerable demographic, acknowledging their limited income and encouraging social inclusion. However, it can also be seen as discriminatory against non-seniors who do not receive the same benefits. The ethicality of these practices largely depends on their implementation and the transparency with which they are communicated to consumers. Ensuring that pricing strategies are clear and justified can help mitigate negative perceptions and enhance overall fairness.
Transcribed Image Text:The ethics of Yield Management (YM) in the airline and hotel industries, as well as Senior Citizen pricing in McDonald's and beauty salons, can be complex and multifaceted. Yield Management, which involves adjusting prices based on demand to maximize revenue, is often seen as a practical business strategy. However, it raises ethical concerns regarding fairness and transparency. Critics argue that YM can lead to perceived price discrimination, where customers paying different prices for the same service may feel treated unfairly, potentially eroding trust and loyalty. On the other hand, proponents highlight that YM allows businesses to optimize resource use and remain competitive, ultimately benefiting consumers through better service availability and innovation. Similarly, Senior Citizen pricing at McDonald's and beauty salons is generally viewed positively as it provides financial relief to a vulnerable demographic, acknowledging their limited income and encouraging social inclusion. However, it can also be seen as discriminatory against non-seniors who do not receive the same benefits. The ethicality of these practices largely depends on their implementation and the transparency with which they are communicated to consumers. Ensuring that pricing strategies are clear and justified can help mitigate negative perceptions and enhance overall fairness.
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