Description: A role-playing exercise that allows participants to practice translating high-level,expressed customer needs into measurable Critical to Quality (CTQ) product attributes.Purpose: Provide participants with a learning environment to practice translating high-level expressions ofneed into measurable product attributes.Process:1. You are an automotive design engineer. They have been given instructions to design a car that is:• Exciting• Comfortable• Prestigious• Attractive 2. Develop measurable attributes of a new car that will fulfill these needs. (Hint: develop a CTQTree). Discussion Questions:• Did your group find it difficult to agree on which attributes would fulfill a particular need?• Do some attributes fulfill more than a single need?• What needs not explicitly stated above are customers likely to have?• Was it difficult to develop measurable attributes?• Why?• What techniques can you use to move from subjective to measurable descriptions?
Breakeven Analysis
Break Even Analysis is a term used in business, cost accounting and economics. It refers to a point where the total cost incurred becomes equal to the total revenue earned. Break Even Analysis determines the number of units to be sold to earn the revenue required to cover the total costs. Total cost is a sum total of fixed and variable costs.
Process analysis
The term process analysis can be defined as breakdown of production process into different phases that converts inputs into output. A series of routine activities are incorporated using organizational resources with a view to achieve operational excellence.
Description: A role-playing exercise that allows participants to practice translating high-level,
expressed customer needs into measurable Critical to Quality (CTQ) product attributes.
Purpose:
Provide participants with a learning environment to practice translating high-level expressions of
need into measurable product attributes.
Process:
1. You are an automotive design engineer. They have been given instructions to design a car that is:
• Exciting
• Comfortable
• Prestigious
• Attractive
2. Develop measurable attributes of a new car that will fulfill these needs. (Hint: develop a CTQ
Tree).
Discussion Questions:
• Did your group find it difficult to agree on which attributes would fulfill a particular need?
• Do some attributes fulfill more than a single need?
• What needs not explicitly stated above are customers likely to have?
• Was it difficult to develop measurable attributes?
• Why?
• What techniques can you use to move from subjective to measurable descriptions?
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