Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
Question
Book Icon
Chapter 2, Problem 2.2VC
Summary Introduction

Case summary:

HR Company brings the concept of ‘experience economy’ to their operations. The innovation is akin to mass customization of products. The customization not only suits the menu but also the unique sound experience at the HR Company. As defined by the school, the trick is to develop a new game altogether in the business.

HR Company has been serving its customers since 1971. They are operating in over 40 locations in US Country and other locations all over the world. They have a global strategy. The Company is not natural everywhere. They give special consideration to the supply chain of the accompanying store.

About half of HR Company’s outlets are franchised because of various political and social factors. The menus and tastes are sometimes tweaked to suit the local tastes and preferences. The company has been expanded keeping tourism in mind. But, the tourism industry gets affected by the economic fluctuations. Hence, they are moving to other destinations with a hope that repeat business from those locals will help them to sustain their stability.

To determine: The change in response as HR Company changes its strategies.

Blurred answer
Students have asked these similar questions
As Hard Rock Cafe has changed its strategy, how has its responses to some of the 10 decisions of OM changed?
how are the five major flows of supply chain ( product flow, financial flow, information flow, value flow and risk flow) of PepsiCo works?
Just cite sources/references: Coca-cola Philippines: 1. Supply chain management 2. Process and capacity design 3. Inventory management
Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Principles of Management
Management
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax College