There is a good market for automobile tune-ups and other related activities for many million vehicles in US Country roads. Some of them are serviced by full service dealers and some by other specific service dealers. However, ML Company, JL Company and others have developed strategies for seizing the opportunity. ML Company performs functions such as oil changing, lubrication and interior cleaning services. The place is vast and cars can be driven through, three abreast. In ML Company, customers are greeted by representatives of the ML University. The person who greets will take the order. Service personnel in neat uniforms will perform the necessary requirements of the customer. They have a standard three-person team who split themselves where one does lubrication, another does interior cleaning, and the third works on the oil changing processes. The service people are trained so well that the entire process will be completed in 10 minutes. The main motto is to charge less and provide better service than their competitors in the market.

Question

Want to see the full answer?

Answer 1

Question

Chapter 2, Problem 1CS

Summary Introduction

Case summary:

There is a good market for automobile tune-ups and other related activities for many million vehicles in US Country roads. Some of them are serviced by full service dealers and some by other specific service dealers. However, ML Company, JL Company and others have developed strategies for seizing the opportunity.

ML Company performs functions such as oil changing, lubrication and interior cleaning services. The place is vast and cars can be driven through, three abreast. In ML Company, customers are greeted by representatives of the ML University. The person who greets will take the order.

Service personnel in neat uniforms will perform the necessary requirements of the customer. They have a standard three-person team who split themselves where one does lubrication, another does interior cleaning, and the third works on the oil changing processes.

The service people are trained so well that the entire process will be completed in 10 minutes. The main motto is to charge less and provide better service than their competitors in the market.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Describe a simple sales information system for an online store, including its products, branches, and its appraisal, so that it captures the attention of an average person without a university degree or a particular career, and develop a report about it.

Note: A waiting line model solver computer package is needed to answer these questions. The Kolkmeyer Manufacturing Company uses a group of six identical machines, each of which operates an average of 23 hours between breakdowns. With randomly occurring breakdowns, the Poisson probability distribution is used to describe the machine breakdown arrival process. One person from the maintenance department provides the single-server repair service for the six machines. Management is now considering adding two machines to its manufacturing operation. This addition will bring the number of machines to eight. The president of Kolkmeyer asked for a study of the need to add a second employee to the repair operation. The service rate for each individual assigned to the repair operation is 0.40 machines per hour. (a) Compute the operating characteristics if the company retains the single-employee repair operation. (Round your answers to four decimal places. Report time in hours.) La = L = Wa W = h…

Burger Dome sells hamburgers, cheeseburgers, french fries, soft drinks, and milk shakes, as well as a limited number of specialty items and dessert selections. Although Burger Dome would like to serve each customer immediately, at times more customers arrive than can be handled by the Burger Dome food service staff. Thus, customers wait in line to place and receive their orders. Burger Dome analyzed data on customer arrivals and concluded that the arrival rate is 40 customers per hour. Burger Dome also studied the order-filling process and found that a single employee can process an average of 56 customer orders per hour. Burger Dome is concerned that the methods currently used to serve customers are resulting in excessive waiting times and a possible loss of sales. Management wants to conduct a waiting line study to help determine the best approach to reduce waiting times and improve service. Suppose Burger Dome establishes two servers but arranges the restaurant layout so that an…