Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
Question
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Chapter 2, Problem 3.2VC
Summary Introduction

Case summary:

DR Company is a restaurant which owns many popular brands like OG, RL an etc. They serve more than 300 million meals every year in over 1700 restaurants across US Country and CN Country. To possess a competitive advantage, they must achieve excellence at every step of the supply chain.

They have a complex and challenging task of maintaining the quality of perishable goods. Meals more than300 million means, they are a combination of shrimp, huge quantities of swordfish and other fresh purchases. They have to be maintained at a temperature of 34 degree Fahrenheit.

The purchasing agents of DR travel all around the world to identify sustainable advantages in the supply chain. They maintain a good relationship with all the suppliers which help them to evaluate each supplier easily.

All suppliers must adhere to the standards mentioned by DR Company which are very strict than regular standards. Their aggressive strategy can make them a good candidate for outsourcing. They can involve in outsourcing as they are the purchasers of bulk orders.

To determine: The supply chain issues that are unique to a company sourcing from 35 nations.

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Durban woman, Nombulelo Mkumla, took to social media last week to share how she discovered the rodent.In a lengthy Facebook post, she said she purchased the loaf of bread from a local shop after work on August 27.For the next days, Mkumla proceeded to use slices of bread from the load to make toast."Then, on the morning of August 31, I took the bread out of the fridge to make toast and noticed something disgusting andscary. I took a picture and sent it to my friends, and one of them said, 'Yi mpuku leyo tshomi' [That's a rat friend]“."I was in denial and suggested it might be something else, but the rat scenario made sense - it's possible the rat got into thebread at the factory, and no one noticed," Mkumla said.She went back to the shop she'd bought the bread from and was told to lay a complaint directly with the supplier.She sent an email with a video and photographs of the bread.Mkumla said she was later contacted by a man from Sasko who apologised for the incident.According to…
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