Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 2, Problem 17DQ
Summary Introduction

To determine: Consequences of poor outsourcing

Introduction:

Outsourcing:

Outsourcing is a policy followed by firms where the hire an outside party to produce goods which were previously done in-house by their own employees. Outsourcing is seen as a cost-cutting measure where they perform similar jobs with reduced costs. The downside of outsourcing is the impending loss of jobs in the home country.

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The strategy of Multiple Equivalent Simultaneous Offers involves presenting several equally valuable options to the other party during negotiations. This approach benefits negotiators by creating flexibility and increasing the chances of finding a mutually agreeable solution. By offering multiple options, negotiators show that they are open to compromise, which can build trust and make the negotiation process smoother. It also helps avoid getting stuck on one issue, as the other party can choose from several alternatives that meet their needs. In my experience, using MESOs in a work negotiation helped both parties reach an agreement more quickly because each option was carefully thought out to address different needs, and this made it easier for us to settle on one that worked for both sides. This strategy can also reveal what is most important to the other party, helping negotiators understand their priorities better. agree or disagree with the post
Examine the conflicts between improving customer service levels and controlling costs in sales.   Strategies to Balance Both customer service levels and controlling costs in sales 1.Outsourcing and workforce optimization 2. AI-driven customer support
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