Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter D, Problem 5P

a)

Summary Introduction

To determine: The average number of prescription in the queue.

Introduction: The mathematical study which analyses the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.

b)

Summary Introduction

To determine: Average time spent by the prescription in the queue.

c)

Summary Introduction

To determine: The average number of prescriptions and average time spent by prescription in the queue when an additional personnel is used to fill the form.

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