Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter D, Problem 10P
Question
• • D.10 Beate Klingenberg manages a Poughkeepsie, New York, movie theater complex called Cinema 8. Each of the eight auditoriums plays a different film; the
To determine the efficiency of the current ticket operation, Beate wishes to examine several queue-operating characteristics.
- a. Find the average number of moviegoers waiting in line to purchase a ticket.
- b. What percentage of the time is the cashier busy?
- c. What is the average time that a customer spends in the system?
- d. What is the average time spent waiting in line to get to the ticket window?
- e. What is the probability that there are more than two people in the system? More than three people? More than four?
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PP.52 A manufacturer of solid state drives (SSDs) has projected the next six months of demand to be as shown the table below:
Supply/Demand Info
Beginning
Jan
Feb
Mar
Apr
May
Jun
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53,800
53,400
51,000
63,800
49,200
59,000
Regular production
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Subcontract production
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4,000
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Fired employees
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190
Cost variables are as follows:
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$16
Overtime cost/unit
$39
Subcontracting cost/unit
$35
Holding cost/unit/month
$14
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$3,100
Firing cost/employee
$5,500
Here is some additional relevant (capacity) information:
Capacity Information
Total labor hours/SSD
4
Regular production units/employee/month
200…
Discuss how a human resource professional can better gain the confidence of senior management and, thereby, become a key participant/player in the organization’s future.
PP.63 Jupiter, a large candy company, is having great success with its "Swan" family of candy bars. Due to a number of factors they like to plan their production at least six months into the future. The table below contains their demand projections (in tons) for April through September:
Supply/Demand Info
Beginning
Apr
May
Jun
Jul
Aug
Sep
Predicted Sales
45,500
45,100
51,900
52,800
47,900
47,200
Regular production
Overtime production
Subcontract production
Ending inventory
14,400
Hired employees
Fired employees
Total employees
423
Cost variables are as follows:
Cost Variables
Labor cost/hour
$13
Overtime cost/ton
$30
Subcontracting cost/ton
$28
Holding cost/ton/month
$14
Hiring cost/employee
$3,700
Firing cost/employee
$5,800
Here is some additional…
Chapter D Solutions
Operations Management
Ch. D - Prob. 1DQCh. D - Prob. 2DQCh. D - Question 3. Name the three factors that govern the...Ch. D - Prob. 4DQCh. D - Prob. 5DQCh. D - Prob. 6DQCh. D - Prob. 7DQCh. D - Prob. 8DQCh. D - Prob. 9DQCh. D - Question 10. Describe the behavior of a waiting...
Ch. D - Question 11. Discuss 1he likely outcome of a...Ch. D - Prob. 12DQCh. D - Prob. 13DQCh. D - Prob. 14DQCh. D - Question 15. What happens if two single-server...Ch. D - Prob. 16DQCh. D - Prob. 17DQCh. D - Prob. 1PCh. D - Prob. 2PCh. D - Question D.3 Paul Fenster owns and manages a...Ch. D - Prob. 4PCh. D - Prob. 5PCh. D - Prob. 6PCh. D - Question D.7 Automobiles arrive at the...Ch. D - Question D.8 Virginias Ron McPherson Electronics...Ch. D - Question D.9 Neve Commercial Bank is the only...Ch. D - Question D.10 Beate Klingenberg manages a...Ch. D - Question D.11 Bill Youngdahl has been collecting...Ch. D - Question D.12 The wheat harvesting season in the...Ch. D - Prob. 13PCh. D - Prob. 14PCh. D - Prob. 15PCh. D - Prob. 16PCh. D - Prob. 17PCh. D - Prob. 18PCh. D - Question D.19 One mechanic services 5 drilling...Ch. D - Prob. 20PCh. D - Prob. 21PCh. D - Prob. 22PCh. D - Prob. 23PCh. D - Prob. 24PCh. D - Question New England Foundry For more than 75...Ch. D - Prob. 1.2CSCh. D - New England Foundry For more than 75 years, New...Ch. D - Question The Winter Park Hotel Lori Cook, manager...Ch. D - Question The Winter Park Hotel Lori Cook, manager...
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