Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 9, Problem 3DRQ
Summary Introduction
To determine: The consequences of poor quality.
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
وبة واضافة هذه القيمة الى القيم
Ex: Assign each job for each worker at minimum total Cost
عمل لكل عامل وبأقل كلفة ممكنة
obs الأعمال
Workors العمال
J1 J2 J3 J4
W₁ 15 13 14 12
W2 11 12 15 13
W3 13 12 10 11
W4 15 17 14 16
The average completion time (flow time) for the sequence developed using the FCFS rule = 11.75 days (round your
response to two decimal places).
The percentage utilization for the sequence developed using the FCFS rule = 42.55 % (enter your response as a
percentage rounded to two decimal places).
b) Using the SPT (shortest processing time) decision rule for sequencing the jobs, the order is (to resolve a tie, use the
order in which the jobs were received):
An Alabama lumberyard has four jobs on order, as shown in the following table. Today is day 205 on the yard's
schedule. In what sequence would the jobs be ranked according to the decision rules on the left:
Job
Due Date
A
212
B
209
C
208
D
210
Duration (days)
6
3
3
8
Sequence
1
Job
B
2
3
4
A
D
The average tardiness (job lateness) for the sequence developed using the SPT rule = 5.00 days (round your
response to two decimal places).
The average completion time (flow time) for the sequence developed using the SPT rule = 10.25 days…
With the aid of examples, fully discuss any five (5) political tactics used in organisations.
Chapter 9 Solutions
Operations Management
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- a. With the aid of examples, define discrimination. b. Fully discuss any four (4) types of discrimination in the workplacearrow_forwardRead the Following Extract and Answer the Questions that Follows:The word politics has a somewhat negative connotation. It suggests that someone is attempting touse means or to gain ends that are not sanctioned by the organisation. Political behaviour, as we’vedefined it is quite neutral. Similarly, power is not inherently negative. Whether a person viewspower and politics as unsavoury topics depends on several considerations, most important perhapsbeing where the individual stands on a specific issue in each situation. Nonetheless, most managersare reluctant to admit to political character of their own work settings.Discuss any Five (5) Political tactics you know.arrow_forwardDescribe current features of Cigna Accredo pharmacy own appraisal forms and compare the system used against the textbook’s description of desirable features of appraisal forms. What improvements would you recommend and why?arrow_forward
- Provide a recommendation of a combination of different methods of performance data that could be used to arrive at an overall score for each person being rated in cigna Accredo pharmacy. Explain the comprehensive system you have recommended and why you have chosen this combination of tools. Support your answer with research.arrow_forwardAlready got wrong answer Plz Don't use chatgptarrow_forwardThe RTY calculation for the following process steps would be: A ➡ ○ A.YA+YB+YC+YD OB. (YA)(YB)(YCYD) OC. ((YA+YB+YC+YD)/4)*4 ○ D. (1/YA)+(1/YB)+(1/YC)+YD B C Darrow_forward
- Can you guys help me with this? 1. What did you learn about the case, the concepts of transformational leadership; transactional leadership; Herzberg's Two Factors; Maslow's Hierarchy of needs theories that been applied through the case? Here is the case: Theranos (2003-2018):Overview: Theranos promised to revolutionize blood testing but was exposed formisleading claims about its technology, leading to its collapse 2. What did you learn about the case between Elon Musk and Twitter, the concepts of transformational leadership; transactional leadership; Herzberg's Two Factors Theory; Maslow's Hierarchy of needs theories that been applied through the case? 3. What did you learn about the case of Blockbuster's decline and their failure to adapt with digital streaming, the concepts of autocratic leadership; transactional leadership; Herzberg's Two Factors; Maslow's Hierarchy of needs theories that been applied through the case?arrow_forwardCan you guys help me with this? 1. What did you learn about the case, the concepts of transformational leadership; transactional leadership; Herzberg's Two Factors; and Maslow's Hierarchy of needs theories that have been applied through the case? Here is the case: The COVID-19 Pandemic Response (2020-Present): Overview: Global leaders had to navigate an unprecedented health crisis, balancingpublic health needs with economic pressures. 2. What did you learn about the case, the concepts of transformational leadership; transactional leadership; Herzberg's Two Factors Theory; and Maslow's Hierarchy of Needs theories that have been applied through the case? Here's the case: Google Glass (2013):Overview: Google launched its augmented reality glasses with high expectations, butprivacy concerns and limited functionality led to poor adoption 3. What did you learn about the case of Kodak's failure to keep up with digital photography, the concepts of autocratic leadership; transformational…arrow_forwardWith the above information do the following:1. Based on the From-To chart presented develop an ActivityRelationship Chart for this operation.2. Develop a Space-Relationship Diagram for this operation.3. Evaluate the actual layout using the “Distance Traveled byProduct” technique discussed in class (use rectilinear distance inall calculations).4. Develop two layout improvement alternatives.5. Evaluate alternatives using the “Distance Traveled by Product”technique discussed in class (use rectilinear distance in allcalculations).6. Make a layout recommendation based on alternatives evaluatedarrow_forward
- Provide at least two examples of layouts strategies for the table attached. We provided an example for office. Office Retail Warehouse (storage) Project (fixed position) Job shop (process oriented) Work cell (product families) Repetitive/Continuous (product oriented)arrow_forwardBy integrating theory and application by referencing pertinent theories and practical corporate examples, detail the evolution of qualityarrow_forwardI need typing clear urjent no chatgpt used i will give 5 upvotes pls full explainarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.