Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 1TS

What trade-offs are involved in deciding on whether to offer a product or service guarantee?

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Explain the trade offs that are involved in deciding on whether to offer a product or service guarantee.
What are the core benefits should a product/service provides?
When does a product/service differentiation competitive advantage exist?
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