Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 4CTE
Summary Introduction
To determine: Three examples that unethical behavior involved management of quality.
Introduction:
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Describe each and explain the difference between Quality Assurance and Quality Control.
Give two examples of unethical behavior for each of these areas: inspection, process control, and process capacity. For each, name the relevant ethical principle (see chapter 1).
1. Explain how the Australian Consumer Law relates to quality.
Chapter 9 Solutions
Operations Management
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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- Define reliability and validity and explain how they affect the evaluation of a measure.arrow_forwardHow were food producers impacted by the U.S. government’s requirement to identify the trans fat content on product labels?arrow_forwardProblem Chick-n-Gravy Dinner Line The operations manager of a firm that produces frozen dinners had received complaints from numerous supermarkets about the firm's Chick-n-Gravy dinners. The manager then asked her assistant, Ann, to investigate the matter and to report her recommendations. Ann's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing label, spills/mixed items, unacceptable taste, and improperly sealed packages. Next, she took samples of dinners from the two production lines and examined each sample, making note of any defects that she found. A summary of those results is shown in the table. The data resulted from inspecting approximately 800 frozen dinners. What should Ann recommend to the manager? DEFECT OBSERVED Missing Label Spill/ Mixed Unacceptable Taste Improperly Sealed Date Time Line Underfilled 5/12 0900 1 5/12 1330 2 5/13 1000 2 5/13 1345 1 5/13 1530 5/14…arrow_forward
- Would it be critical for businesses to track and report on quality costs ?arrow_forwardLast year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After a year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: b. Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications. Complete the following diagram. Match each number in the chart with the corresponding cause. See the picture for this.arrow_forwardGive four examples of quality management and control concepts.arrow_forward
- Discuss the meaning of empowerment and its relevance in the implementation of total quality management in an organizationarrow_forwardWhen implementing a hazard control program, emphasis should be placed on what? A) the counter measure B) disciplinary measures C) employee training  D)organizational liabilityarrow_forwardAzril's Pizza Bagooz (APB) is a small dining and delivery Restaurant. APB's labor forces, selected from the local residents, are temporary and part time. APB is concerned with recent complaint, as tabulated on the following tally sheet, COMPLAINT TALLY Wrong topping Topping Stuck HH HH HIH I Wrong Size Pizza Late Delivey Wrong Crust Pizza no-show Pizza Eaten II Use this data to build a Pareto chart to help identify the "vital few" problems. Next, build fishbone diagram based on the most vital problem. Do come up with at least two (2) of the solutions for the vital problem.arrow_forward
- Explain the measures involved in creating a quality management system ?arrow_forwardDefine quality.arrow_forwardMANAGING EX-PAT PERFORMANCE –This case is about an employee named Angela Watson. Angela an ex-pat from Indonesia has been working for Smiling Clowns, West and East Africa Region for a number of years. Since she was reassigned to Ghana a year ago, her performance has drastically decreased in quality. Setting Smiling Clowns, Inc. hosts provides live entertainment for International events, children’s parties, corporate functions. Smiling Clowns West Africa Region, headquartered in Ghana has approximately 250 employees. The majority of the employees work as clowns, the company also employs jugglers, magicians, and balloon artists. Background Angela is the only lead entertainer and event coordinator, a Home Country employee from Indonesia. She has been fighting with her spouse, especially since her husband also working in another company in Ghana was laid off from work. Money is now very tight in Angela’s household. She is reported to be arriving at events late and will tell the hosts all…arrow_forward
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