Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 4CTE
Summary Introduction

To determine: Three examples that unethical behavior involved management of quality.

Introduction: Quality management is managing the products, services, or activities of an organization or individual to be flawless. It helps to maintain the level of excellence in the product or service.

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Describe each and explain the difference between Quality Assurance and Quality Control.
Give two examples of unethical behavior for each of these areas: inspection, process control, and process capacity. For each, name the relevant ethical principle (see chapter 1).
1. Explain how the Australian Consumer Law relates to quality.
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