Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 13DRQ
Summary Introduction

To explain: Plan-do-study-act cycle.

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Define the Plan-Do-Study-Act Cycle?
The online store would like to find which customers are potential value contributors to their sales, also they would know what factors influence their purchase behaviour and decision making, so you will take which analysing method and data to complete the task? Why do you take this method for the case? What does the feature of the method? Which data will take for the analysis? How do you take this method to complete the task?
XYZ Rural Bank implemented its initial attempts to manage the performances of its 150 employees. XYZ Rural Bank has 10 branches all over Zamboanga Peninsula and each branch is supervised by a branch manager and has 10-15 employees working directly under his supervision. In its initial implementation of its own performance management system, its HR department sent a Performance Appraisal (PA) Template that all branch managers need to fill out. PA tool includes the following aspects of the employees performances:• Attendance (lates, absences, undertime etc)• Successful collection done (for Account Officers, Loan Officers, Credit Investigators)• Loans processed (For Account Officers and Loan Officers) Every July and January, all branch managers should submit the filled-out PA templates to HR for recording and consolidation. One week before the deadline for such PA template to be submitted to HR, the branch managers fill out the templates themselves based on their own observations. These…
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