Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 1CTE
Summary Introduction
To determine: The actions of the managers to be taken regarding the additional repair personnel.
Introduction:
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Problem
Chick-n-Gravy Dinner Line
The operations manager of a firm that produces frozen
dinners
had
received
complaints from
numerous
supermarkets about the firm's Chick-n-Gravy dinners. The
manager then asked her assistant, Ann, to investigate the
matter and to report her recommendations.
Ann's first task was to determine what problems were
generating the complaints. The majority of complaints
centered on five defects: underfilled packages, a missing
label,
spills/mixed items, unacceptable taste,
and
improperly sealed packages.
Next, she took samples of dinners from the two production
lines and examined each sample, making note of any
defects that she found. A summary of those results is
shown in the table.
The data resulted from inspecting approximately 800 frozen
dinners. What should Ann recommend to the manager?
DEFECT OBSERVED
Missing
Label
Spill/
Mixed
Unacceptable
Taste
Improperly
Sealed
Date
Time
Line
Underfilled
5/12
0900
1
5/12
1330
2
5/13
1000
2
5/13
1345
1
5/13
1530
5/14…
Recommend ways of reducing complaints in the housekeeping and food & beverages departments of apollo hospital.
what is the general trend for incident rate? or observation of an incident rate?
Chapter 9 Solutions
Operations Management
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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