Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 9.10, Problem 1RQ
Summary Introduction
Case summary:
The factors to be considered while taking survey results are as follows:
| Factor |
| Use of meta tags |
| Home page title |
| Unique domain name |
| Search engine site registration |
| Service reliability |
| Speed of loading |
| Number of bad links |
| Number of spelling errors |
| Visibility of contact information |
| Indication of last update date |
| A privacy policy |
| Presence of a search engine |
| Translation to multiple languages |
To determine: The importance of the given factor
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
1.) Design a questionnaire for consumer preference survey regarding the problem. Please keep in mind all aspects of the product, company, data analysis, etc. while designing the questionnaire.
2.) Pursuant to collection of data through the consumer preference survey regarding the product, please explain each step in your data analysis plan. Each step of the data analysis plan must be linked to the questions you have designed for the survey in the previous question.
3.) How would you conduct the survey? What would be your mode of data collection and sampling technique? How would you define the population and sample? Justify your answer.
* Hame
Gradebook
Week 1 actice Asignmet-x
O ttps//appmyeducator.com/counelactivity.t/1844/270721506109441/
Which of the following is A curent trend in consumer behavior
Decreased customer need for accessing information prior to a purchase
OIncreased consumer reluctance to share data with businesses they interact with
O Availablity of premium options for devoted and loyal customers of a business
The need to create a seamless user experience on an easy to-use company website
Which of the folloving describes the form of data Kantar may present to marketers?
Ut providesa qualitative and quantitative segmentation opproach that oncovers the functional, sociall and emotional drivers of consumer behvior within a
given market.
Ditves companies a major presence on social networking sites as this alows them to interact with their current and potensal consumers in new ways
On stresses the subjective meaning of the consume's individual expertience and the idea that any behavior is subject to mutple…
I Which of the following is an example of observation research?
/ a) Scanning major newspapers and magazines for articles on the subject of the research
) b) Sending a mail survey to all customers in a local market area
( c) Recording all the items that a customer clicks on when visiting a website
d) Conducting door-to-door interviews
Chapter 9 Solutions
Operations Management
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- identify dependent and independent variables in this statement "We asked first 600 and then 1000 customers to think of a brand/product/service they loved and they disliked. We then asked them to write a divorce letter to the disliked brand and a love letter to the brand they admired, and to score these two brands on a scale from 1 to 10. In this way, we had a benchmark for the perception of the loved and the disliked brands."arrow_forwardAn avant-garde clothing manufacturer runs a series of high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number of phone calls from irate viewers: a) Choose the correct Pareto chart below. A. Frequency (number) ਬਲਾਚਾਰਾ 20- 16- 12- Type Description R Offensive racially/ethnically M Demeaning to men W Demeaning to women I Ad is Incomprehensible O Other RM WO Type of complaints B. Frequency (number) 20- MR WO Type of complaints 3 Frequency (number) 16- 12- Number of Complaints 17 19 16515 MR WO Type of complaints b) What percent of the total complaints can be attributed to the most prevalent complaint? The most prevalent complaint is place.) Frequency (number) H RM WI O Type of complaints with % of the total complaints. (Enter your response rounded to one decimalarrow_forwardResearch Title: The Impact of Logistics and Supply Chain Management on Business Performance. explain the following Validity: Content Validity Construct Validity Criterion-related Validity Reliability: Internal Consistency Test-Retest Reliability Inter-rater Reliability Ethical consideration: Informed Consent Confidentiality Data Accuracy and Integrity Minimizing Harm Respect for Participants Beneficence Transparent Reporting Compliance with Ethical Guidelines Debriefing Data Dissemination Limitation and contribution of the study Limitations: Sampling Constraints Measurement Challenges Temporal Factors Causality and Correlation Contributions: Insights into Online Education Dynamics Informing Academic Support Services Future Research Pathways Decision-Making for Academic Policies Methodological Contributionsarrow_forward
- As part of case-study research based in a textile company with over 800 customers, you have been given access to an internal market research report. This was undertaken by the company’s marketing department. The report presents the results of a recent customer survey as percentages. The section in the report that describes how the data were collected and analyzed is reproduced below: “Data were collected from a sample of current customers selected from our customer database. The data were collected using an Internet-mediated questionnaire designed and administered via the google forms. Thirty-nine customers responded, resulting in an 18.7 per cent response rate. These data were analyzed using the SPSS computer software. Additional qualitative data based on in-depth interviews with customers were also included. Do you consider these data are likely to be reliable? Give reasons for your answer.arrow_forwardList possible survey questionnaires using this statement "FACTORS AFFECTING MLS STUDENT'S EAGERNESS TO ENROLL UPON CHOOSING THE BSMLS PROGRAM"arrow_forwardWhat is the centerline for the R chart? Group of answer choices a Less than 10 b Greater than or equal to 10 but less than 30 c Greater than or equal to 30 but less than 60 d Greater than or equal to 60 but less than 90 e Greater than or equal to 90arrow_forward
- A company that sells and services car music systems has surveyed residents of the local area surrounding the store as a way to expand their business. They handed out cards at a busy intersection near the store over a two-weekend time period. After a month, they have received 200 responses out of 950 they distributed. The results of this survey will likely be ineffective because a handing out postcards is not a legitimate survey method handing out postcards is not a legitimate survey method b the sample of people may not be the store’s appropriate target the sample of people may not be the store’s appropriate target c not enough people responded not enough people responded D participants did not get a reward for respondingarrow_forwardWhich of the following is an example of observation research? a) Sending a mail survey to all customers in a local market area b) Scanning major newspapers and magazines for articles on the subject of the research c) Recording all the items that a customer clicks on when visiting a website ) d) Conducting door-to-door interviewsarrow_forward14 Choosing the right respondents are essential to developing surveys that are beneficial. True Falsearrow_forward
- Consider the illustration below. a/Briefly design a short section of a survey questionnaire , with only three questions, to identify the most important attributes when customers are choosing a coffee shop and how they would rank the importance of the attributes. b/ explain how you would analyse and interpret the data for the three questions designed.arrow_forwardMore people participate in mail surveys than in any other type of traditional survey research. True False The quality of data is measured in terms of validity and reliability. True Falsearrow_forwardYou collected data via an online survey with the specific purpose of understanding what your customers thought of the design of your new line of wristwatches. What kind of data did you collect? Group of answer choices Secondary Archival Historical Primary Derivedarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.