Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 16DRQ
Summary Introduction

To determine: The steps involved in process improvement

Introduction: Quality management is managing the products, services, or activities of an organization or individual to be flawless. It helps to maintain the level of excellence in the product or service.

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