Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 5, Problem 23P

Drivers who come to get their licenses at the department of motor vehicles have their photograph taken by an automated machine that develops the photograph onto the license card and laminates the complete license. The machine requires a constant time of 4.5 minutes to develop a completed license. If drivers arrive at the machine at the mean rate of 11 per hour (Poisson distributed), determine the average length of the waiting line and the average waiting time.

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Drivers who come to get their licenses at the department ofmotor vehicles have their photograph taken by an automatedmachine that develops the photograph onto the license cardand laminates the complete license. The machine requires aconstant time of 4.5 minutes to develop a completed license.If drivers arrive at the machine at the mean rate of 11 perhour (Poisson distributed), determine the average length ofthe waiting line and the average waiting time.
Service discipline refers to guidelines on how to improve service quality in a waiting line system.  Is this true or false?
Burrito King (a new fast-food franchise opening up nationwide) has successfully automated burrito production for its drive-up fast-food establishments. The Burro-Master 9000 requires a constant 45 seconds to produce a batch of burritos. It has been estimated that customers will arrive at the drive-up window according to a Poisson distribution at an average of one every 50 seconds. To help determine the amount of space needed forthe line at the drive-up window, Burrito King would like to know the expected average

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