Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 5, Problem 8P
Summary Introduction
To explain: Determine L, Lq, W, Wq and ρ given that the advisor takes 5 minutes to approve each
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
During registration at State University every semester, students in the college of business musthave their courses approved by the college adviser. It takes the adviser an average of 2 minutesto approve each schedule, and students arrive at the adviser’s office at the rate of 28 per hour. Compute L, Lq,W,Wq and U.
Please build and simulate the following model in ARENA.In this model, car loan applications arrive at processing center approximately every 5 minutes. At this point, 1 of 5 loan officers will review the application to ensure that it is complete. This review step usually takes 15 minutes, but can be as short as 12 minutes or as long as 18 minutes. Applications are sent to an automatic processing machine where they are processed. This process can take from 0.5 to 1.5 hours to complete, but usually requires 1 hour. It is assumed that the automatic processor can process as many applications as needed.After processing, the results are reviewed by a loan officer who will write either an acceptance or rejection document. This task usually takes 7 minutes, but can require anywhere from 5 to 10 minutes to complete.At this point the loan application process is complete, and the acceptance or rejection document is sent to the customer.Run this simulation for one 8-hour day (5 replications).
During registration at Tech every quarter, students in the Department of Management must have their courses approved
the departmental advisor. It takes the advisor an average of 4 minutes (exponentially distributed) to approve each schedt
and students arrive at the advisor's office at the rate of 5 per hour (Poisson distributed).
Compute L, Lq, W, Wą, and p.
Lq
W
hr
Wq
hr
Chapter 5 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Prob. 2.1ASCCh. 5 - Prob. 2.2ASCCh. 5 - Prob. 2.3ASCCh. 5 - Prob. 3.1ASCCh. 5 - Prob. 3.2ASCCh. 5 - Prob. 1QCh. 5 - Prob. 2Q
Ch. 5 - Prob. 3QCh. 5 - Prob. 4QCh. 5 - Prob. 5QCh. 5 - Prob. 6QCh. 5 - Prob. 7QCh. 5 - Prob. 8QCh. 5 - Prob. 9QCh. 5 - Prob. 11QCh. 5 - Prob. 12QCh. 5 - Prob. 13QCh. 5 - Prob. 14QCh. 5 - Prob. 15QCh. 5 - Prob. 16QCh. 5 - Prob. 17QCh. 5 - Prob. 19QCh. 5 - Prob. 20QCh. 5 - Under what conditions will the single-channel,...Ch. 5 - Prob. 22QCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 3PCh. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Annie Campbell is a nurse on the evening shift...Ch. 5 - Prob. 13PCh. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Prob. 16PCh. 5 - Prob. 17PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Prob. 20PCh. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Drivers who come to get their licenses at the...Ch. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 26PCh. 5 - The Waterfall Buffet in the lower level of the...Ch. 5 - Prob. 28PCh. 5 - Prob. 29PCh. 5 - Prob. 30PCh. 5 - Prob. 31PCh. 5 - The Baytown Post Office has four stations for...Ch. 5 - Prob. 33PCh. 5 - Prob. 34PCh. 5 - Prob. 35PCh. 5 - Prob. 36PCh. 5 - Prob. 37PCh. 5 - Prob. 38PCh. 5 - Prob. 39PCh. 5 - Prob. 40PCh. 5 - Prob. 41PCh. 5 - Prob. 42PCh. 5 - Prob. 43PCh. 5 - Prob. 44PCh. 5 - Prob. 45PCh. 5 - Prob. 46PCh. 5 - Prob. 47PCh. 5 - After reviewing your report above, Tech has...Ch. 5 - Prob. 49PCh. 5 - Prob. 50PCh. 5 - Prob. 1.1CPCh. 5 - Prob. 1.2CPCh. 5 - Prob. 2.1CPCh. 5 - Prob. 2.2CPCh. 5 - Prob. 3.1CPCh. 5 - Prob. 4.1CP
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?arrow_forwardA) During registration at State University every semester students in the college of business must have their courses approved by the college advisor. It takes the advisor an average of 12 minutes to approve each schedule and students arrive at the advisor's office at a rate of 3 per hour, according to A Poisson Distribution. Calculate the operating characteristics (Po, L, Lq, W, Wq and Pw) for this system. B) The dean from the college has recieved alot of complaints from students about the length of time they must wait to have their schedule approved. The dean therefore add an additional college advisor to the system describe in this problem so that it is now a multi-server queuing system with two channels. Calculate the operating characteristic channel describe in part A.arrow_forwardCustomers arrive in a barber shop at an average rte of five per hour, the actual arrivals being Poisson distributed. There is one barber on duty at all times and there are four chairs for customers who arrive when the barber is busy. Local fire ordinances limit the total number of customers in the shop at the same time to maximum of five. Customers who arrive when the shop is full are denied entrance and their business is presumed lost. The barber's service time is exponentially distributed, but the mean changes with the number of customers in the shop. As the shop fills, the barber tries to speed service, but actually becomes less efficient, as shown in the following table: Number in Shop Mean Service Time, minute 1 9 2 10 Determine: a) the probability that the barber is idle. Answer in 4 decimal places. b) the average number of people in the shop at the same time. Answer in 3 decimal places. 3 12 4 15 5 20arrow_forward
- I need help answering thisarrow_forwardThe Regency Hotel has enough space at its entrance for six taxicabs to line up, wait for guests,and then load passengers. Cabs arrive at the hotel every 8 minutes; if a taxi drives by the hoteland the line is full, it must drive on. Hotel guests require a taxi every 5 minutes, on average. Ittakes a cab driver an average of 3.5 minutes to load passengers and luggage and leave the hotel(exponentially distributed). What is the average time a cab must wait for a fare?arrow_forwardPlease don't provide handwritten solution ...arrow_forward
- During the evening hours, an average of 52 customers can be found in Sachi’s Sports Bar. About 40 customers arrive each hour. Using Little’s Law, how long does each customer stay at Sachi’s?arrow_forwardPartially completed products arrive at a workstation in a manufacturing operation at a mean rate of 40 per hour (Poisson distributed). The processing time at the workstation averages 1.2 minutes per unit (exponentially distributed). The manufacturing company estimates that each unit of work-inprocess inventory at the workstation costs $31 per day (on average). However, the company can add extra employees and reduce the processing time to 0.90 minute per unit, at a cost of $52 per day. Determine whether the company should continue the present operation or add extra employees.arrow_forwardThe following build-up diagram tracks the number of customers for a single-server queueing system (e.g., an ATM machine) from 10:00am to 10:15am on a certain day. The number of customers shown in the chart includes both those in service and waiting in line. Build-up diagram # of Customers in system (in service + waiting) 3 2 1 0 10:00 10:01 10:02 10:03 10:04 10:07 10:09 We will call the customer who arrived the earliest during this time span the first customer, the customer who arrived the second earliest the second customer, etc.. The service discipline is first-come-first-served (FCFS). According to the diagram, how long did the second customer have to wait (in minutes) before he can enter service?arrow_forward
- Partially completed products arrive at a workstation in amanufacturing operation at a mean rate of 40 per hour(Poisson distributed). The processing time at the workstation averages 1.2 minutes per unit (exponentially distributed). The manufacturing company estimates that each unitof in-process inventory at the workstation costs $31 perday (on the average). However, the company can add extraemployees and reduce the processing time to 0.90 minuteper unit at a cost of $52 per day. Determine whether thecompany should continue the present operation or addextra employees.arrow_forwardThe Peachtree Airport in Atlanta serves light aircraft. It has a single runway and one air trafficcontroller to land planes. It takes an airplane 12 minutes to land and clear the runway. Planes arriveat the airport at the rate of four per hour. The FAA has a rule that an air traffic controller can, on average, land planes a maximum of 45 minutes out of every hour. There must be 15 minutes of idle time available to relieve the tension. Will this airport have to hire an extra air traffic controller?arrow_forwardUsing an M/M/1 queuing system as an example demonstrate how the event list in a simulation model would evolve over 5 discrete steps if the first part will arrive at time zero, the time between the next four arrivals are 3, 5, 6, and 4 minutes and that the machining times for the first five parts are 6, 4, 3, 5, and 4 minutes. The performance metrics of interest are the average queue length and the number of items processed.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing