Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
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Chapter 5, Problem 2.2CP
Summary Introduction

Case summary:

BG Hospital is attempting to streamline its processes. An in-house team is examining outpatient procedures to see where there is room for improvement, how they can be sped up and made more cost effective.

The team focused on the diagnostic imaging process and mapped the steps followed by the patient.

To determine: Elaborate on what elements of the service can make it more appealing to patients and more efficient for staff.

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Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion

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