Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
bartleby

Concept explainers

Question
Book Icon
Chapter 5, Problem 38P

a)

Summary Introduction

To determine: If the existing system will meet the restaurant’s goal of maintaining an average waiting time of 3 minutes.

b)

Summary Introduction

To determine: Does the addition of another service window allow the restaurant to now meet its goal?

c)

Summary Introduction

To determine: Does the 2-window system still reach the restaurant’s goal during peak lunch hour when arrival rate goes up to 20 per hour.

Blurred answer
Students have asked these similar questions
A single server queuing system with a Poisson arrival rate and exponential service time has an average arrival rate of 11 customers per hour and an average service rate of 14 customers per hour. The average length of time customers will spend in the system is: a. 15.71 minutes b. 20 minutes c. 0.2619 minutes d. 0.3333 minutes
A vending machine dispenses hot chocolate or coffee. Service time is 15 seconds per cup and is constant. Customers arrive at a mean rate of 55 per hour, and this rate is Poisson-distributed. a. Determine the average number of customers waiting in line. (Round your answer to 2 decimal places.) Average number of customer b. Determine the average time customers spend in the system. (Do not round intermediate calculations. Round your answer to 2 decimal places.) Average time minutes c. Determine the average number of customers in the system. (Do not round intermediate calculations. Round your answer to 2 decimal places.)
Western National Bank wants to provide a drive-through window for its customers.  Management estimates that customers will arrive in their cars at the rate of 15 per hour.  The teller who will staff the window can service customers at the rate of 20 per hour.  Assuming Poisson arrivals and exponential service, find the following: Capacity utilization of the teller. Average number of cars in the waiting line Average number in the system. Average waiting time in line. Average waiting time in the system, including service.

Chapter 5 Solutions

Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion

Knowledge Booster
Background pattern image
Operations Management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
  • Text book image
    Practical Management Science
    Operations Management
    ISBN:9781337406659
    Author:WINSTON, Wayne L.
    Publisher:Cengage,
    Text book image
    Marketing
    Marketing
    ISBN:9780357033791
    Author:Pride, William M
    Publisher:South Western Educational Publishing
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing