MARKETING:REAL PEOPLE,REAL CHOICES
MARKETING:REAL PEOPLE,REAL CHOICES
10th Edition
ISBN: 9780135199893
Author: Solomon
Publisher: RENT PEARS
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Chapter 1, Problem 9QA

To what does the lifetime value of the customer refer, and how is it calculated?

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What are internal and external customers, and how does it affect customers?
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Why customer value matter for the company?
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