Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 7.S, Problem 1CQ
Summary Introduction

To prepare: A list of questions which are needed to be answered to analyze the situation.

Introduction:

An automobile manufacturer is making a product recall due to a defect in the steering mechanism, which would make the automobile to go out of control. The company pays a fair amount to its dealers. After discussion, the engineers came to a conclusion to fix the defect for $88 per repair at an hourly rate of $22 and their learning rate is 90%.

The company received complaints from its dealers related to the rate fixed by the engineers. The dealers claimed that their employees suggested a rate of $110 per repair. Each of three mechanics completed two repairs. Average time taken for repairing the first unit was 9.6 hours and average time for second unit was 7.2 hours.

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Operations Management

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