Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 7, Problem 14P

An analyst made the following observations about whether customer service representatives were busy (B) or idle (I):

a. What is the percentage of idle time?

b. Given these results how many observations would be needed to estimate the actual percentage of idle time to within 6 percent with a confidence of 90 percent?

Chapter 7, Problem 14P, An analyst made the following observations about whether customer service representatives were busy

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4) I am interested in opening a new car wash service. After doing research, I find these information regarding service time, and the resources needed for each of them are described in the table following: Processing Time 10 min Description Exterior car washing and drying Exterior car waxing Service Resource Used A. Wash 1 automated washing machine B. Wax 10 min 1 automated waxing machine 1 employee C. Wheel Cleaning wheels D. Interior Detailed cleaning of all 7 min Detailed cleaning inside car 20 min 1 ployee cleaning plan to offer these following options to their customers: Option 1: Car wash only (service A). Option 2: Car wash and waxing (services A and B). Option 3: Car wash, waxing, and wheel cleaning (services A, B, and C). Option 4: All four services (A, B, C, and D). Information from market research show that customers will come at a constant rate (you can ignore any effects of variability) of 40 customers per day. Of these customers, 40 percent buy Option 1, 15 percent buy…
In an initial survey designed to estimate the percentage of time air-express cargo loaders are idle,an analyst found that loaders were idle in 6 of the 50 observations.a. What is the estimated percentage of idle time?b. Based on the initial results, approximately how many observations would you require to estimate the actual percentage of idle time to within 5 percent with a confidence of 95 percent?
In an initial survey designed to estimate the percentage of time air-express cargo loaders are idle, an analyst found that loaders were idle in 6 of the 50 observations. What is the estimated percentage of idle time?  Based on the initial results, approximately how many more observations would you require to estimate the actual percentage of idle time to within 5% with a confidence of 95%?

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