OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 5, Problem 1PA
Summary Introduction
Interpretation:build a house of quality.
Concept introduction:House of quality: - Quality function deployment (QFD) is a tool to change the voice of the customer into engineering characteristics for a product. It helps in designing the blueprint of customer's wants for manufacturing and processing the product and service. It also consists the type and amount of materials, size, and shape of parts, tools required for production, procedures to follow, duty and responsibility of the employee at the work etc.
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Chapter 5 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The following table lists all costs of quality incurred by Sam's Surf Shop last year. Annual inspection costs Annual cost of scrap materials Annual rework cost $ 247,000 456,000 204,679 626,000 1,886,000 664,000 Annual cost of quality training Annual warranty cost Annual testing cost What was Sam's appraisal cost for quality last year? Appraisal costarrow_forwardExplain the concept of quality management and its role in achieving customer satisfaction and continuous improvement.arrow_forwardHow can a philosophy of quality improvement help a firm in its overall efforts of improving the quality of its products and Servicesarrow_forward
- Suppose you manufacture 10,000 wooden pencils per day. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.arrow_forwardSuppose you manufacture 10,000 wooden pencils perday. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.arrow_forwardReship Solutions, Inc. has a distribution center in Cincinnati, where it receives and breaks down bulk orders from suppliers' factories and ships out products to retail customers. The different quality cost elements are shown in the table below. Classify these into the appropriate quality cost categories. Cost Element Checking outbound boxes for errors Quality planning Downtime due to conveyor/computer problems Amount Quality Cost Category $614,150 -Select- $10,555 -Select- $353,290 -Select- Packaging waste $75,000 -Select- Incoming product inspection $60,000 -Select- Customer complaint rework $33,000 -Select- Correcting erroneous orders before shipping $39,900 -Select- Quality training of associates $28,800 -Select- Quality improvement projects $16,205 -Select- Other waste $36,105 -Select- $12,245 -Select- Correction of typographical errors-pick tickets Compute the percentage of total quality cost for each category. Round your answers to two decimal places. Quality Cost Category…arrow_forward
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