OM (with OM Online, 1 term (6 months) Printed Access Card)
OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 5, Problem 3DQ
Summary Introduction

Interpretation: Functions involved in building a house of quality.

Concept introduction: The features of the production like the quality, functions, design conferring the requirements and wants of the customer is known as the customer’s voice. Quality function deployment is an instrument to modification the customer’s voice into engineering individualities for production. It supports designing the suggestion of customer's desires for manufacturing and processing the product and service. 

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