OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 5, Problem 4PA
Summary Introduction
Interpretation: Economic design specification
Concept Introduction:
Reliability is the probability of a product which performs under designed and controlled atmosphere in a given period of time. This is checked to know the accuracy of the product.
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Students have asked these similar questions
Describe a product with bad ergonomics design and give a better design of that product.
Problem 2: Customer complaints
Each question in this problem (Q5-Q8) consists of a customer complaint. From the options below, indicate which dimension of customer utility each complaint relates to.
Ease of use
Timing
Fit
Convenience
Durability
Location
Affordability
Performance
Reliability
Aesthetics
Question 5
“I had to spend 27 minutes on hold before talking to an agent”.
Question 6
“This car is not fuel efficient at all."
Question 7
“When I needed a restroom in the amusement park, I had to walk almost a mile."
Question 8
“I had this suit tailored for me, but now I realize that the shoulders are too wide."
Perform a "product-by-value" analysis on products A, B, C, D, and E.
A
$0.85
B
$0.55
Total Contribution $117,000 $87,000 $54,000
C
$1.05
Unit Contribution
S
The list of products in descending order of their individual dollar contribution to the firm:
The list of products in descending order of their total dollar contribution to the firm:
Based on the product-by-value" analysis, which products are the 3 lowest in total dollar contribution and, therefore, possible candidates for replacement?
should be investigated for replacement
Products
D
$1.65
$61,000
E
$0.85
$76,000
Chapter 5 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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