OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 5, Problem 15PA
Summary Introduction
Interpretation:A job description for a service-provider job with emphasis on service-encounters associated.
Concept Introduction:
A job description is a written document that narrates the requirements that the job holder must have fulfilled andthe tasks, duties and responsibilities in relation to a specific position within an organization. It is a formal document given to an employee at the point of recruitment. A job description in relation to a service-providing job would ideally be associated with elements of service encounters such as customer contact skills and behaviors, education and training requirements, empowerment capabilities and hiring criteria.
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OM (with OM Online, 1 term (6 months) Printed Access Card)
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