Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Question
Chapter 10, Problem 3CTE
Summary Introduction
To provide: Two examples of unethical behavior in areas of inspection, process control, process capability.
Introduction: Ethical behavior forms the foundation for building character, morale for an employee in an organization. It is the responsibility of the organization to build good morale among the employees.
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Give two examples of unethical behavior for each of these areas: inspection, process control, and process capacity. For each, name the relevant ethical principle (see chapter 1).
When implementing a hazard control program, emphasis should be placed on what?
A) the counter measure
B) disciplinary measures
C) employee training 
D)organizational liability
Enlist the steps in designing a quality control system?
Chapter 10 Solutions
Operations Management
Ch. 10.2 - A potato chip is a delicate thing Fragile A pound...Ch. 10.2 - A potato chip is a delicate thing Fragile A pound...Ch. 10.5 - It's estimated that more than 7 000 hospital...Ch. 10.5 - It's estimated that more than 7 000 hospital...Ch. 10 - Prob. 1DRQCh. 10 - Prob. 2DRQCh. 10 - Prob. 3DRQCh. 10 - Prob. 4DRQCh. 10 - Prob. 5DRQCh. 10 - Prob. 6DRQ
Ch. 10 - Prob. 7DRQCh. 10 - Prob. 8DRQCh. 10 - Prob. 9DRQCh. 10 - Prob. 10DRQCh. 10 - Prob. 11DRQCh. 10 - Prob. 12DRQCh. 10 - Prob. 13DRQCh. 10 - Prob. 14DRQCh. 10 - Prob. 15DRQCh. 10 - Prob. 16DRQCh. 10 - Prob. 1TSCh. 10 - Prob. 2TSCh. 10 - Prob. 3TSCh. 10 - Prob. 1CTECh. 10 - Prob. 2CTECh. 10 - Prob. 3CTECh. 10 - Prob. 4CTECh. 10 - Prob. 1PCh. 10 - Prob. 2PCh. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - A production process consists of a three-step...Ch. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 1.1CQCh. 10 - Prob. 2.1CQCh. 10 - Prob. 2.2CQCh. 10 - Prob. 2.3CQCh. 10 - Prob. 2.4CQ
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- Give four examples of quality management and control concepts.arrow_forwardCustomer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.arrow_forwardIdentify the elements of quality control and briefly describe each element.arrow_forward
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- Define reliability and validity and explain how they affect the evaluation of a measure.arrow_forward6. Explain how unethical business practices degrade the quality of the experience of a customer haswith a service or product. How is the International Organization for Standardization trying toencourage ethical business behavior?arrow_forwardIn the design of their controls in year 1, Trinity relied on a practice-based, bottom up approach. What were the strengths and weaknesses of this approach? How effective was it? What would you recommend they should have done differently?arrow_forward
- Case study of the company SAFETY FIRST LIMITED (Safety First) is a small, privately-owned UK limited company, led by its founder, Bianca Devayne, and occupies an industrial unit in the Northeast area of Wolverhampton, where all the company’s staff are based. The company currently employsfifteen staff in the following roles: 1 x Owner-Manager: Bianca Devayne. 1 x Administrator/Receptionist. 1 x Finance Manager;1 x Marketing Assistant. 1 x Operations Manager. 1 x Human Resources Assistant. 7 x Picking and Packing Operatives. 1 x Delivery Driver 1 x Cleaning Operative. Safety First supplies businesses with personal protective equipment (PPE) for catering, childcare, health care and social care purposes. Although the company does not produce PPE, the large warehouse unit owned by the company allows staff to store large quantities and use part of their space for packing once orders are received. As a result of the 2020global pandemic (Covid-19) demand for the sort of products…arrow_forwardCase study of the company SAFETY FIRST LIMITED (Safety First) is a small, privately-owned UK limited company, led by its founder, Bianca Devayne, and occupies an industrial unit in the Northeast area of Wolverhampton, where all the company’s staff are based. The company currently employsfifteen staff in the following roles: 1 x Owner-Manager: Bianca Devayne. 1 x Administrator/Receptionist. 1 x Finance Manager;1 x Marketing Assistant. 1 x Operations Manager. 1 x Human Resources Assistant. 7 x Picking and Packing Operatives. 1 x Delivery Driver 1 x Cleaning Operative. Safety First supplies businesses with personal protective equipment (PPE) for catering, childcare, health care and social care purposes. Although the company does not produce PPE, the large warehouse unit owned by the company allows staff to store large quantities and use part of their space for packing once orders are received. As a result of the 2020global pandemic (Covid-19) demand for the sort of products which…arrow_forwardCase study of the company SAFETY FIRST LIMITED (Safety First) is a small, privately-owned UK limited company, led by its founder, Bianca Devayne, and occupies an industrial unit in the Northeast area of Wolverhampton, where all the company’s staff are based. The company currently employsfifteen staff in the following roles: 1 x Owner-Manager: Bianca Devayne. 1 x Administrator/Receptionist. 1 x Finance Manager;1 x Marketing Assistant. 1 x Operations Manager. 1 x Human Resources Assistant. 7 x Picking and Packing Operatives. 1 x Delivery Driver 1 x Cleaning Operative. Safety First supplies businesses with personal protective equipment (PPE) for catering, childcare, health care and social care purposes. Although the company does not produce PPE, the large warehouse unit owned by the company allows staff to store large quantities and use part of their space for packing once orders are received. As a result of the 2020global pandemic (Covid-19) demand for the sort of products…arrow_forward
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