Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 10, Problem 24P
Summary Introduction

To determine: The capability index for the process and their respective capability.

Introduction:

Process capability index is the measure of the capacity of a process which is the measure of ability of the process to produce the required output within specified limits.

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Abernathy, Inc., produces two different generators and is concerned about their quality. The company has identified the following quality activities and costs associated with the two products:   Generator A Generator B Units produced 170,000   340,000   Warranty work (units) 1,700   850   Scrapped units (number) 3,400   850   Inspection (hours) 3,400   1,700   Quality training (hours) 85   85   Activities:             Performing warranty work $816,000             Scrapping units 612,000             Inspecting 306,000             Quality training 85,000     Required: 1. Calculate the quality cost per unit for each product, and break this unit cost into quality cost categories. If required, round your answers to the nearest cent.   Generator A Generator B Unit cost $fill in the blank 1 $fill in the blank 2
SCENARIO A: A woodcutting operation has a target (nominal) value of 200 inches and consistently averages 200.1 inches with a standard deviation of .05 inches. The design engineers have established an upper specification limit of 200.25 and a lower specification limit of 199.75 inches.    The process capability ratio, Cp, of the operation is: Group of answer choices a Less than 1 b Greater than or equal to 1 but less than 1.25 c Greater than or equal to 1.25 but less than 1.5 d Greater than or equal to 1.5 but less than 1.75 e Greater than or equal to 1.75 but less than 2 f Greater than or equal to 2
Consider the process of filling prescriptions at two pharmacy locations. Over the past year, 2,500 prescriptions were filled at the first location, and 3,000 prescriptions were filled at the second location. Quality is measured by the proper medication being dispensed. In 12 instances at the first location and 15 instances at the second location, the incorrect medication was given. Calculate the dpmo and its corresponding sigma level for this process
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