Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 10, Problem 2TS
Summary Introduction

To determine: The people who are to be involved while setting quality standards.

Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.

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Who needs to be involved in setting quality standards?
Who needs to be involved in setting quality standards?  Explain why they are involved.
Explain the measures that should be taken to institute successful quality improvement ?
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