Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 10, Problem 26P

a)

Summary Introduction

To determine: The capability of the participant.

Introduction:

Process capability index is the measure of the capacity of a process which is the measure of ability of the process to produce the required output within specified limits.

b)

Summary Introduction

To determine: Whether the value of Cpk can exceed the value of Cp.

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As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45 minutes. Test results for three participants were the following: Armand, a mean of 36.0 minutes and a standard deviation of 3.0 minutes; Jerry, a mean of 34.0 minutes and a standard deviation of 2.0 minutes; and Melissa, a mean of 37.5 minutes and a standard deviation of 1.7 minutes. a.Compute process capability for the participants and determine whether each is capable. (Do not round intermediate calculations. Round your answers to 2 decimal places.) Melissa ? Cp what is it
As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45 minutes. Test results for three participants were the following: Armand, a mean of 36.0 minutes and a standard deviation of 2.0 minutes; Jerry, a mean of 37.0 minutes and a standard deviation of 2.0 minutes; and Melissa, a mean of 37.5 minutes and a standard deviation of 2.6 minutes. a.Compute process capability for the participants and determine whether each is capable, given 4-sigma quality standards. (Do not round intermediate calculations. Round your answers to 2 decimal places.)
As part of an insurance company's training program, participants learn how to conduct an analysis of clients' insurability. The goal is to have participants achieve a time in the range of 30 to 45 minutes. Test results for three participants were: Armand, a mean of 38 minutes and a standard deviation of 3 minutes: Jerry, a mean of 37 minutes and a standard deviation of 2.5 minutes: and Melissa, a mean of 37.5 minutes and a standard deviation of 1.8 minutes. Which of the participants would you judge to be capable? Explain. Can the value of the Cp exceed the value of Cp for a given participant? Explain
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