Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 10, Problem 31P
Summary Introduction
To determine: The
Introduction: Sample size is required to determine the number of observations that are necessary to find the true cycle time.
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13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the
local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet.
Complaint
Broken glass
Delivered to wrong address
Furniture rubbed together while on truck
Late delivery
Late arrival for pickup
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Missing items
Nicks and scratches from rough handling /////
Soiled Upholstery
///// /////
Tally
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///
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I
//
///// ///// ///// ///
a. Use a Pareto chart to identify the "few vital" complaint problems.
b. Use a cause-and-effect diagram to identify potential causes of the complaints
erations Management Spring21
Time left 1:09:19
stion
In a fabric manufacturing factory, the quality control process using control charts from SPC. In an hour there are a total of 5 samples are taken
each having 5 observations regarding the thickness of fabric in measured in millimeters. In a particular hour, the sample means (X-bar) are noted to
be: 156.46, 199.62, 189.31, 102.22, and112.09 respectively. In the same sample, the corresponding ranges are: 11.97, 12.17, 13.94, 11.86, and
11.83 respectively. What are the lower and upper control limits for the X-bar chart?
et
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O a.
None is correct
lag
O b.
156.55, 170.47
tion
O C.
144.77, 159.11
O d. 145.40, 190.72
O e. 143.55, 165.47
Of.
142.92, 160.66
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Chapter 10 Solutions
Operations Management
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Draw an activity chart for a machine operator with...Ch. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VCCh. 10 - Prob. 4VC
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- 5. The manager of Asombrado Bounty Office, Charles Badillo, estimates his employees are idle 25%of the time. With that problem, how many work samples are needed to consider within 3%accuracy and have 95.45% confidence level. 6. At ASP Micro Manufacturing, Inc. workers press semiconductor into predrilled slots on printed-circuit boards. Determine the normal time of the operation in seconds. The elemental motions for normal time used by the company are as follows:• Reach 6 inches for semiconductors 10.5 TMU• Grasp the semiconductors 8.0 TMU• Move semiconductor to printed-circuit board 9.5 TMU• Position semiconductor 20.1 TMU• Press semiconductor into slots 20.3 TMU• Move board aside 15.8 TMU 7. The semiconductor used in Costin Calculator has 5 components with the consistency of 90%, 95%,98%, 90%, and 99%, respectively. How reliable is one product of calculator?arrow_forwardQUESTION 6 In a burger shop, a sample of 36 days, was taken to study the daily sales, It was found that the mean daily sales are (m) with a standard deviation is (d). The confidence interval for the population mean is computed, the upper confidence limit is 35, and the lower confidence limit is 18 Calculate the value of m? (Round answer to two decimal places ex. 2.09)arrow_forwardBank manager Art Hill wants to determine the percentageof time that tellers are working and idle. He decides touse work sampling, and his initia l estimate is that the tellers a reid le 15% of the time. How many observations should Hill take tobe 95.45% confident that the results wi ll not be more than ± 4%from the true result?arrow_forward
- Claudine Soosay recorded the following times assembling a watch: Observation No. 1 2 3 4 5 6 7 8 Performance rating is given as 95%. a) The average time of Claudine for the operation = Time (minutes) 0.11 0.09 0.11 0.09 0.15 0.10 0.09 0.10 Observation No. 9 10 11 12 13 14 15 16 minutes (round your response to three decimal places). Time (minutes) 0.11 0.09 0.11 0.10 0.11 0.12 0.14 0.10arrow_forwardWhat are the main uses of time study information?arrow_forwardInstruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold…arrow_forward
- Questionnaire design and questions to be asked in thesis " Evaluating the anti-money laundering mechanism in the banking sector from a customer's perspective".arrow_forwardQUESTION 2 South Africa Airways would like to monitor its airline's performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for "one-time" performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of "one time": Week Late flights 10 9 11 39103422822 10 11 12 13 14 15 16 17 18 19 20 19 2.1 Which control chart is appropriate to analyze the above data? Justify your answer. 2.2 Calculate the upper and lower control limits for this chart @ 99.73% confidence level. 2.3 Draw the chart and interpret it. (3) (10) (9) QUESTION 3 Two machines are currently in use in a process at a local manufacturing plant. The standards for this process are LSL 400 and USL .403. Machine One is currently producing with mean .401 and a standard deviation 0004. Machine Two is currently producing with mean = 4015 and a standard deviation = .0005. 3.1 Which of the…arrow_forwardQUESTION 18 Hank Kolb, the quality assurance manager is assessing the capability of a process that puts pressurized grease in an aerosol can. For the pressure of aerosol cans, the process mean is 78.24 and the process standard deviation is 1.38, and the upper and lower customer specifications are 82.50 and 77.50 respectively. Hank considers adjusting the process mean to improve its process capability. Then what is the maximum increase in Cpk he can achieve by adjusting the process mean? (Round to 2 decimal places)arrow_forward
- Question 1 This Test: 60 pts possible Submit Test Daily high temperatures in St. Louis for the last week were as follows: 92, 92, 94, 94, 95, 88, 95 (yesterday). a) The high temperature for today using a 3-day moving average = degrees (round your response to one decimal place). b) The high temperature for today using a 2-day moving average = degrees (round your response to one decimal place). c) The mean absolute deviation based on a 2-day moving average = degrees (round your response to one decimal place). %3D d) The mean squared error for the 2-day moving average = degrees (round your response to one decimal place). e) The mean absolute percent error (MAPE) for the 2-day moving average = % (round your response to one decimal place).arrow_forwardState some of the main uses of time study information.arrow_forwardIf an average worker could be identified, what advantage would there be in using that person for a time studyarrow_forward
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