Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
Question
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Chapter 10, Problem 3CS
Summary Introduction

Case summary:

Person K is the vice-president of operations at Company J, which received a request for quote of supplying 400 units per week. The employee must be permitted to perform the task 17 times. The actual times observed were given below:

Number Actual time (minutes)
1 2.05
2 1.92
3 2.01
4 1.89
5 1.77
6 1.8
7 1.86
8 1.83
9 1.93
10 1.96
11 1.95
12 2.05
13 1.79
14 1.82
15 1.85
16 1.85
17 1.99

Performance rating is 115%, fatigue allowance is given as 8%, personal allowance is 6%, and delay allowance is 2%. Workday hour is 7.5 hours and the operators would be paid $12.50 per hour for 8 hours.

To determine: Thenumber of units to be produced in a workstation per day.

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Question 1 Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has divided its normal drive-through service process into the following tasks: Tasks Description Task Time Predecessors (In Seconds) A Take order 25 None В Receive payment 20 A C Gather drinks 35 A D Gather food 32 А Put food etc. in bag Give food to E 25 C.D F 10 В.Е customer Currently, Rock View Restaurant has a single window with one person who takes the order, gather the food, collects the money and gives the food to the customer. This takes an average of 147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants to increase its drive-through capacity to 60 cars per hour by forming a multi-window line. i. Draw the precedence diagram to represent the process at Rock View Restaurant. ii. Calculate the cycle time in seconds. iii. Calculate the minimum number of windows that Rock View Restaurant will need to serve 60 cars per hour.
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