Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 10, Problem 3CS
Summary Introduction
Case summary:
Person K is the vice-president of operations at Company J, which received a request for quote of supplying 400 units per week. The employee must be permitted to perform the task 17 times. The actual times observed were given below:
| Number | Actual time (minutes) |
| 1 | 2.05 |
| 2 | 1.92 |
| 3 | 2.01 |
| 4 | 1.89 |
| 5 | 1.77 |
| 6 | 1.8 |
| 7 | 1.86 |
| 8 | 1.83 |
| 9 | 1.93 |
| 10 | 1.96 |
| 11 | 1.95 |
| 12 | 2.05 |
| 13 | 1.79 |
| 14 | 1.82 |
| 15 | 1.85 |
| 16 | 1.85 |
| 17 | 1.99 |
Performance rating is 115%, fatigue allowance is given as 8%, personal allowance is 6%, and delay allowance is 2%. Workday hour is 7.5 hours and the operators would be paid $12.50 per hour for 8 hours.
To determine: Thenumber of units to be produced in a workstation per day.
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Question 1
Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has divided
its normal drive-through service process into the following tasks:
Tasks Description
Task Time
Predecessors
(In
Seconds)
A
Take order
25
None
В
Receive payment
20
A
C
Gather drinks
35
A
D
Gather food
32
А
Put food etc. in bag
Give food to
E
25
C.D
F
10
В.Е
customer
Currently, Rock View Restaurant has a single window with one person who takes the order,
gather the food, collects the money and gives the food to the customer. This takes an average of
147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants to
increase its drive-through capacity to 60 cars per hour by forming a multi-window line.
i.
Draw the precedence diagram to represent the process at Rock View Restaurant.
ii.
Calculate the cycle time in seconds.
iii.
Calculate the minimum number of windows that Rock View Restaurant will need to
serve 60 cars per hour.
Chapter 10 Solutions
Operations Management
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Draw an activity chart for a machine operator with...Ch. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VCCh. 10 - Prob. 4VC
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