Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter 10, Problem 29P
a)
Summary Introduction
To determine: The standard time for the operation
Introduction: Time study is the basis that helps set the standard time; it would time a sample of the performance of the worker.
b)
Summary Introduction
To determine: The number of sample sizes required.
Introduction: Thesample size is required to determine the number of observations that are necessary to find the true cycle time.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the
local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet.
Complaint
Broken glass
Delivered to wrong address
Furniture rubbed together while on truck
Late delivery
Late arrival for pickup
/////
///
/////
/////
//
///// /////
Missing items
Nicks and scratches from rough handling /////
Soiled Upholstery
///// /////
Tally
///// /
///
/////
I
//
///// ///// ///// ///
a. Use a Pareto chart to identify the "few vital" complaint problems.
b. Use a cause-and-effect diagram to identify potential causes of the complaints
A traditional job description enumerates the relationship of each job to overall goals.
Question 17 options:
True
False
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case: Tip Top Markets
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold…
Chapter 10 Solutions
Operations Management
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Draw an activity chart for a machine operator with...Ch. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VCCh. 10 - Prob. 4VC
Knowledge Booster
Similar questions
- 5. The manager of Asombrado Bounty Office, Charles Badillo, estimates his employees are idle 25%of the time. With that problem, how many work samples are needed to consider within 3%accuracy and have 95.45% confidence level. 6. At ASP Micro Manufacturing, Inc. workers press semiconductor into predrilled slots on printed-circuit boards. Determine the normal time of the operation in seconds. The elemental motions for normal time used by the company are as follows:• Reach 6 inches for semiconductors 10.5 TMU• Grasp the semiconductors 8.0 TMU• Move semiconductor to printed-circuit board 9.5 TMU• Position semiconductor 20.1 TMU• Press semiconductor into slots 20.3 TMU• Move board aside 15.8 TMU 7. The semiconductor used in Costin Calculator has 5 components with the consistency of 90%, 95%,98%, 90%, and 99%, respectively. How reliable is one product of calculator?arrow_forward7arrow_forwardDefine: 1.Severity Rate (SR) 2.Average Workdays Lostarrow_forward
- Reduced turnover, lower overtime costs, and more satisfied employees are all organizational objectives of indirect compensation. Question 11 options: True Falsearrow_forwardQUESTION 1 Human resource audits help human resource manager to collect data on metrics and normally managers use a benchmark. Discuss what is the focus and scope of human resource audit.arrow_forwardInstruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.arrow_forward
- 30. For a newly established organization that is looking for its first employees and hopes to open within the next two weeks and needs an inexpensive, timely recruitment method that will reach a large pool of applicants, the appropriate recruitment source is: (2 Points) O recruitment agencies Former military O online career sites Referral from current employees Submit This content is created by the owner of the form. The data you submit will be sent to the form owner. Microsoft is not responsible for the privacy or security practices of its customers, including those of this form owner. Never give out your password. 11:09 licosaft Forms | Privacy and cookies Terms of use RO ENGarrow_forwardWork rules can be less than what the law of the land stipulates Question 6Select one: True Falsearrow_forwarderations Management Spring21 Time left 1:09:19 stion In a fabric manufacturing factory, the quality control process using control charts from SPC. In an hour there are a total of 5 samples are taken each having 5 observations regarding the thickness of fabric in measured in millimeters. In a particular hour, the sample means (X-bar) are noted to be: 156.46, 199.62, 189.31, 102.22, and112.09 respectively. In the same sample, the corresponding ranges are: 11.97, 12.17, 13.94, 11.86, and 11.83 respectively. What are the lower and upper control limits for the X-bar chart? et ered ed out of O a. None is correct lag O b. 156.55, 170.47 tion O C. 144.77, 159.11 O d. 145.40, 190.72 O e. 143.55, 165.47 Of. 142.92, 160.66 Fi PREVIOUS PAGE NEXT PAGE O Type here to search %23arrow_forward
- How to Work sampling compared with stopwatch time study?arrow_forwardA. Case Study: Designing a Comprehensive Employee Orientation Program for XYZ Global Corporation Background:XYZ Global Corporation, a multinational conglomerate, is undergoing a significant expansion, with new hires joining from diverse cultural backgrounds and professional experiences. The Human Resources department has been tasked with designing a comprehensive employee orientation program to ensure a seamless onboarding experience for all employees. Question- Identify the key topics and information to be covered during the orientation.arrow_forwardQuestion 1 This Test: 60 pts possible Submit Test Daily high temperatures in St. Louis for the last week were as follows: 92, 92, 94, 94, 95, 88, 95 (yesterday). a) The high temperature for today using a 3-day moving average = degrees (round your response to one decimal place). b) The high temperature for today using a 2-day moving average = degrees (round your response to one decimal place). c) The mean absolute deviation based on a 2-day moving average = degrees (round your response to one decimal place). %3D d) The mean squared error for the 2-day moving average = degrees (round your response to one decimal place). e) The mean absolute percent error (MAPE) for the 2-day moving average = % (round your response to one decimal place).arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.