Marketing
14th Edition
ISBN: 9781259924040
Author: Roger A. Kerin, Steven W. Hartley
Publisher: McGraw-Hill Education
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Question
Chapter 15, Problem 5AMK
a)
Summary Introduction
To discuss: The list of customer service factors that is vital for the buyers in the manufacturing companies.
Introduction:
The four factors of customer service are as follows:
- Time
- Dependability
- Communication
- Convenience
b)
Summary Introduction
To discuss: The list of customer service factors that is vital for the buyers in the retailing companies.
Introduction:
The four factors of customer service are as follows:
- Time
- Dependability
- Communication
- Convenience
c)
Summary Introduction
To discuss: The list of customer service factors that is vital for the buyers in the hospitals.
Introduction:
The four factors of customer service are as follows:
- Time
- Dependability
- Communication
- Convenience
d)
Summary Introduction
To discuss: The list of customer service factors that is vital for the buyers in the construction.
Introduction:
The four factors of customer service are as follows:
- Time
- Dependability
- Communication
- Convenience
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Chapter 15 Solutions
Marketing
Ch. 15.1 - Prob. 15.1LOCh. 15.1 - Prob. 15.1LRCh. 15.1 - Prob. 15.2LRCh. 15.2 - Prob. 15.2LOCh. 15.2 - Prob. 15.3LRCh. 15.2 - Prob. 15.4LRCh. 15.2 - Prob. 15.5LRCh. 15.3 - Prob. 15.3LOCh. 15.3 - Prob. 15.6LRCh. 15.3 - Prob. 15.7LR
Ch. 15.3 - Prob. 15.8LRCh. 15.4 - Prob. 15.4LOCh. 15.4 - Prob. 15.9LRCh. 15.4 - Prob. 15.10LRCh. 15.4 - Prob. 15.11LRCh. 15 - Prob. 1AMKCh. 15 - Prob. 2AMKCh. 15 - Prob. 3AMKCh. 15 - Prob. 4AMKCh. 15 - Prob. 5AMKCh. 15 - Prob. 1BYMPCh. 15 - Prob. 2BYMPCh. 15 - Prob. 3BYMPCh. 15 - Prob. 4BYMPCh. 15 - Prob. 5BYMPCh. 15 - Prob. 6BYMPCh. 15 - Prob. 1VCCh. 15 - Prob. 2VCCh. 15 - Prob. 3VC
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