MARKETING >CUSTOM< (PB)
19th Edition
ISBN: 9781307525557
Author: Kerin
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Question
Chapter 12, Problem 6AMK
Summary Introduction
To discuss: In what manner does off-peak pricing effect demand for services.
Introduction:
Service is consideredas an invisible activity or advantage that a company provides different services to satisfythe customers’needs by paying money or something that creates a value.
Off-peak pricing is also known as off-season pricing. Off-peak occurs at the time of low demand period.
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Chapter 12 Solutions
MARKETING >CUSTOM< (PB)
Ch. 12.1 - Prob. 12.1LOCh. 12.2 - Prob. 12.2LOCh. 12.2 - Prob. 12.1LRCh. 12.2 - Prob. 12.2LRCh. 12.2 - Prob. 12.3LRCh. 12.3 - Prob. 12.3LOCh. 12.4 - Prob. 12.4LOCh. 12.4 - Prob. 12.4LRCh. 12.4 - Prob. 12.5LRCh. 12.5 - Prob. 12.5LO
Ch. 12.6 - Prob. 12.6LOCh. 12.6 - Prob. 12.6LRCh. 12.6 - Prob. 12.7LRCh. 12.6 - Prob. 12.8LRCh. 12 - Prob. 1AMKCh. 12 - Idle production capacity may be related to...Ch. 12 - Prob. 3AMKCh. 12 - Prob. 4AMKCh. 12 - Prob. 5AMKCh. 12 - Prob. 6AMKCh. 12 - Prob. 7AMKCh. 12 - Prob. 8AMKCh. 12 - Prob. 9AMKCh. 12 - Prob. 10AMKCh. 12 - Prob. 1BYMPCh. 12 - Prob. 2BYMPCh. 12 - Prob. 3BYMPCh. 12 - Prob. 1VCCh. 12 - Prob. 2VCCh. 12 - Prob. 3VCCh. 12 - Prob. 4VCCh. 12 - Prob. 5VC
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- What strategies can a service chain implement to ensure consistent service quality and customer experience across its various branches or outlets?arrow_forwardHow can organizations ensure interoperability between different services in a service-oriented ecosystem?arrow_forwardWhat are some other approaches that may be used to improve the effectiveness of the provision of services?arrow_forward
- What factors will influence future changes in services?arrow_forwardDefine the concept of services in the context of business. How do services differ from tangible products, and what are the key characteristics of services?arrow_forwardHow does technology influence service expectations?arrow_forward
- What is the difference between desired service and adequate service? Why are desired service expectations more stable than adequate service expectations?arrow_forwardDescribe the seven different approaches that firms can take to create or develop new services?arrow_forwardGive some examples of low-contact services?arrow_forward
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