In what manner 4 I’s of service could apply to Hotel M Introduction: Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

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Answer 1

Question

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

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Answer 2

Question

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

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Answer 3

Question

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

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Answer 4

Question

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

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Answer 5

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

Answer 6

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

Answer 7

Chapter 12, Problem 1AMK

Summary Introduction

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Answer 8

Expert Solution & Answer

Explanation of Solution

The 4 unique essentials of services are as follows:

Intangibility:

Services are said to be intangible that is they cannot be seen or touched before the decision to buy, such as a connection between the workers and guest.

Inconsistency:

Service is considered to be inconsistent because the quality of a service varies from person to person with the capabilities. In the case of Hotel M, inconsistency may vary according to the capabilities of workers.

Inseparability:

The delivery of a service cannot be separated by customers from the service itself.
The customer and service providers together create value, and therefore, the customer should go to the hotel to enjoy the benefits of its service.

Inventory:

A service of inventory and it is different from products. The main inventory in case of Hotel M is equipment, rooms, and personnel. The inventory cost for Hotel M is the cost of having rooms and personnel even if there is a lack of demand.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Ch. 12.1 - Prob. 12.1LO Ch. 12.2 - Prob. 12.2LO Ch. 12.2 - Prob. 12.1LR Ch. 12.2 - Prob. 12.2LR Ch. 12.2 - Prob. 12.3LR Ch. 12.3 - Prob. 12.3LO Ch. 12.4 - Prob. 12.4LO Ch. 12.4 - Prob. 12.4LR Ch. 12.4 - Prob. 12.5LR Ch. 12.5 - Prob. 12.5LO

In what manner 4 I’s of service could apply to Hotel M Introduction: Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Concept explainers

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Explanation of Solution

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Chapter 12 Solutions

In what manner 4 I’s of service could apply to Hotel M Introduction: Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Concept explainers

To explain: In what manner 4 I’s of service could apply to Hotel M Introduction: Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.

Explanation of Solution

Want to see more full solutions like this?

Chapter 12 Solutions

To explain: In what manner 4 I’s of service could apply to Hotel M

Introduction:

Service is considered as an invisible activity or advantage that a company provides several services to satisfy the customers’ needs by paying money or something that creates a value.