MARKETING >CUSTOM< (PB)
MARKETING >CUSTOM< (PB)
19th Edition
ISBN: 9781307525557
Author: Kerin
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 12.5, Problem 12.5LO
Summary Introduction

To explain: Roles of 7p’s in service marketing mix.

Introduction:

Marketing mix or a promotional mix are the elements used by the organisation in market planning. Marketing mix commonly includes 4p’s such as price, product, promotion and place but recently they have changed it into 7p’s namely price, product, promotion and place, people, process and physical environment where many organisation follow this.

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