EBK PRINCIPLES OF OPERATIONS MANAGEMENT
10th Edition
ISBN: 8220102744059
Author: HEIZER
Publisher: PEARSON
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Chapter 10, Problem 1.3VC
Summary Introduction
Case summary:
Company A airlines is operating in almost 100 location in Country U, Country M, and Country C. The major key element of Company A is their pledge towards the respect for people. Company A conducts training programs for the development of lean and Six Sigma. It also helps to train the patients to satisfy the requirements for baggage personnel, pilots, and flight attendants.
Managers of Company A can able ensure the smoothness of the customer oriented processes, as they are cross-trained in operational duties. Company A use charts and color-coded graphs to indicate the activities and achievement of the employees against the key metrics.
To determine: The tools that help to enhance the training and performance efforts of the company.
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Chapter 10 Solutions
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
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