EBK PRINCIPLES OF OPERATIONS MANAGEMENT
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
10th Edition
ISBN: 8220102744059
Author: HEIZER
Publisher: PEARSON
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Chapter 10, Problem 24P
Summary Introduction

To determine: The normal time and standard time for the operations.

Introduction: Time study is the basis that helps set the standard time; it would time a sample of the performance of the worker.

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(a) What is a technique for estimating the percent of the time a worker spends on various tasks? A) stopwatch time study B) simultaneous motion study C) work sampling D) standard elemental (historical) times E) predetermined (published) time standards (b) A bank manager wants to determine the percent of the time the bank's tellers are working and idle. He decides to use work sampling, and his initial estimate is that the tellers are idle 22% of the time. Approximately how many observations should be taken to be 95% confident that the results will not be more than 5% away from the true result? A)6 B) 16 C) 203 D) 264 E) 246
State some of the main uses of time study information.
The management of a drinking water refill station is planning to estimate the average cost of paying technicians to maintain the water refill stations. The management wants their OM to provide normal times and standard times for cleaning a station based on observed values, rating factors (RF), and a 20% allowance.
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