Concept explainers
a)
To determine: Theminutes per day of actual room cleaning can be done by each housekeeper
Introduction: Work sampling is the technique, which helps to estimate the percentage of time that was spent by the worker on different kind of tasks assigned to him. Random observations help to record the performance of the worker on various activities.
b)
To determine: Minutes of room cleaning that the hotel requires for the present day
Introduction: Work sampling is the technique, which helps to estimate the percentage of time that was spent by the worker on different kind of tasks assigned to him. Random observations help to record the performance of the worker on various activities.
c)
To determine: Number of housekeepers required to clean the hotel for the present day
Introduction: Work sampling is the technique, which helps to estimate the percentage of time that was spent by the worker on different kind of tasks assigned to him. Random observations help to record the performance of the worker on various activities.
d)
To determine: Number of housekeepers required to clean the hotel if all the guests check out.
Introduction: Work sampling is the technique, which helps to estimate the percentage of time that was spent by the worker on different kind of tasks assigned to him. Random observations help to record the performance of the worker on various activities.
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EBK PRINCIPLES OF OPERATIONS MANAGEMENT
- The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with one of 5 receptionist(s), who updates the customer's information in the database. This first step takes 6 minutes per customer. Then the customer visits one of 4 cashiers to pay the associated fees for the license renewal. This takes 3 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 1 license processing stations where the customer's picture is taken and the license is printed. This final step takes 4 minutes per customer. Assuming unlimited demand, what is the flow rate of the process in customers per hour? (Round to nearest integer) a. per hour Assuming unlimited demand, what would the new flow rate be if b. the center added one server to the bottleneck resource? (Round to nearest integer) per hourarrow_forwardThe process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of 6 minutes to fill out an application, 1 minute to take a picture, and 8 minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only 3 clerks and 2 typists and expects to process 45 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number. Labor utilization of clerks: (percentage) Labor utilization of typists: (percentage) The ability of the system is limited to (clerks, typists, or clerks & typists). How might the job and process design be improved? The best way to help alleviate this bottleneck is by using (better or worse) work…arrow_forwardThe process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of eight minutes to fill out an application, two minutes to take a picture, and seven minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only four clerks and two typists and expects to process 38 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number. Labor utilization of clerks: Labor utilization of typists: Where is the bottleneck in this three-stage process? The ability of the system is limited to -Select- How might the job and process design be improved? The best way to help alleviate this bottleneck is by using -Select- work…arrow_forward
- The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of seven minutes to fill out an application, one minute to take a picture, and nine minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only three clerks and two typists and expects to process 40 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number.arrow_forwardNatura has to fill 7 orders for its clients. He requires placing the required product in work boxes and subsequently closing them properly so that the product reaches the customer correctly. The process consists of filling the box and later closing it. As the content of each box and the size of these is different, the filling and closing times of each order is different. These times are shown in the table below. Orders Place in box (minutes) Closing Box (minutes) 1 9 6 2 8 5 3 7 7 4 6 3 5 1 2 6 2 6 7 4 7 a) Find the sequence to complete the orders in the shortest time possible. b) Using a Gantt chart, find the total time in which all orders will be completed using the sequence from part a.arrow_forwardThe process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of five minutes to fill out an application, two minutes to take a picture, and ten minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only two clerks and two typists and expects to process 45 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number. Labor utilization of clerks: % Labor utilization of typists: Where is the bottleneck in this three-stage process? The ability of the system is limited to -Select- How might the job and process design be improved? The best way to help alleviate this bottleneck is by using -Select- work…arrow_forward
- The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of six minutes to fill out an application, one minute to take a picture, and nine minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only three clerks and three typists and expects to process 44 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number. Labor utilization of clerks: % Labor utilization of typists: % Where is the bottleneck in this three-stage process? The ability of the system is limited to . How might the job and process design be improved? The best way to help alleviate this bottleneck is by using work practices and…arrow_forwardThe process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of eight minutes to fill out an application, one minute to take a picture, and eight minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only three clerks and two typists and expects to process 45 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number. Labor utilization of clerks: % Labor utilization of typists: % Where is the bottleneck in this three-stage process? The ability of the system is limited to . How might the job and process design be improved? The best way to help alleviate this bottleneck is by using work practices…arrow_forwardThe local driver’s license center processes applications for driver’s license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer’s information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of two cashiers to pay the associated fees for the license renewal. This takes 8 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of three license processing stations where the customer’s picture is taken, and the license is printed. This final step takes 15 minutes per customer. a. Draw a process flow diagram of this process. b. Assuming unlimited demand, what is the flow rate of the process in customers per hour c.Assuming unlimited demand, what would the new flow rate be if the center added one server to the bottleneck resource?arrow_forward
- The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer's information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of two cashiers to pay the associated fees for the license renewal. This takes 8 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of three license processing stations where the customer's picture is taken and the license is printed. This final step takes 15 minutes per customer. a. Assuming unlimited demand, what is the flow rate of the process in customers per hour? (Round to nearest integer.) b. If demand is 8 customers per hour, what is the utilization of the receptionist? C. If demand is 8 customers per hour, what is the cycle time (minutes) of the process? (Round your answer to 1 decimal…arrow_forwardPayroll: Risks and Controls Below are some of the processes that are typically executed before, during, and after a payroll cycle: Employees record their hours worked. The supervisor reviews and approves each employee's time records with their signature. An officer from the Human Resources department updates employee files after receiving authorized records of overtime and leaves (vacations, illness, etc.) from the supervisor. Afterward, approved records are sent to the payroll officer in the accounting department. The payroll officer calculates the gross payment, applies deductions, and calculates the net payment. Subsequently, the final payroll is sent for the controller's approval. Payments are issued to employees using their preferred delivery method (check or direct deposit). Entries are generated for the corresponding payroll transactions. Withholdings for payroll taxes, Social Security, and Medicare are respectively remitted to the Department of Treasury and the Internal…arrow_forwardThe first day of basic training at the Air Force Academy is quite a sight, with 1500 cadets being processed in. This involves getting haircuts, uniforms, room assignments, and a mountain of paperwork. At the Uniform Fitting station, the worker takes the measurements on the cadet (which takes about 2 minutes), then retrieves shirts, pants and hats in his/her size (which takes about 2 minutes), waits for the cadet to try on the pants (which takes about 1 minute) and then marks the pants for hemming (which takes about 1 minute). The in-processing takes place from 8 AM to 5 PM with an hour off for lunch (8 hours). __________2a. How many cadets can a single worker fit for uniforms on that hectic day? __________2b. How many workers would be needed to fit 1601 cadets in one day, if everyone works at full capacity?arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,